A dynamic model for optimal design quality and return policies

Mukhopadhyay, Samar K.; Setaputra, Robert

doi:10.1016/j.ejor.2006.05.016

Cited by 100 publications

(70 citation statements)

References 21 publications

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“…Studies on the return policy between consumers and retailers focus on two aspects: the effect of the policy on customer behavior and loyalty [94][95][96][97][98], and the effect of the policy on retailers' profitability [99,100]. Most studies from the customer behavior perspective show that this type of return policy can attract more consumers and create more loyal customers [101].…”

Section: Area 4 Reverse Logistics In Fashion Retailingmentioning

confidence: 99%

Sustainable Retailing in the Fashion Industry: A Systematic Literature Review

2017

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Although sustainability in the fashion industry has gained prominence from both business practices and academic research, retailing, a vital part of the supply chain, has not yet been fairly explored in academia. The interest in this area has increased lately, mainly due to the growing complexity within this dynamic context. Therefore, it is meaningful to conduct a systematic review of the relevant published literature in this field. This study aims to identify the main perspectives of research on sustainable retailing in the fashion industry. The content analysis results indicate that the most prominent areas in the field are sustainable retailing in disposable fashion, fast fashion, slow fashion, green branding and eco-labeling; retailing of secondhand fashion; reverse logistics in fashion retailing; and emerging retailing opportunities in e-commerce. The results from this review also indicate that there is a lack of research on sustainable retailing in the fashion industry in the developing market.

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Section: Area 4 Reverse Logistics In Fashion Retailingmentioning

confidence: 99%

Sustainable Retailing in the Fashion Industry: A Systematic Literature Review

2017

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“…Return policy leniency is one way to minimize the inherent consumer risk, but retailers may avoid instituting overtly lenient policies because they expect increased return rates (Wood, 2001). At the same time, lenient return policy reduces the cost of consumers to change the inadvisable decision of failure, reduce consumer perceived risk (Constantinides, 2004;Mukhopadhyay & Setaputra, 2007). Return policies allow consumers to defer their purchasing decisions until after they gain some experience with goods.…”

Section: The Impact Of Return Policy On Consumer Purchasementioning

confidence: 99%

“…It is shown that the seller adopts the return policy when consumers are highly risk averse or retail costs are high (Che, 1996). Some scholars suggest that retailers can simulate the consumer purchase and return by establishing the mathematical model of probability distribution of consumer purchase and return (Mukhopadhyay & Setaputra, 2007).…”

Section: The Impact Of Return Policy On Consumer Purchasementioning

confidence: 99%

Review of the Research on the Impact of Online Shopping Return Policy on Consumer Behavior

Wang¹,

Qu²

2017

JBAR

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Based on the relevant literature, this paper study the impact of online shopping return policy on consumer purchase behavior from the dimension of return policy, consumer perception, consumer purchase behavior and so on. In the online shopping environment, the return problem between retailers and consumers is more obvious. Based on the researching achievements of predecessors, return policy can be divided into three dimensions: return cost, return time limit and efforts. Consumer psychological perception of return policy is based on the traditional consumer perception, which can be summarized into three aspects: perceived risk, perceived quality and perceived fairness. In the online shopping environment, the consumer purchase behavior is still a specific research and in-depth discussion. The return policy, as the key information between the two decision points, is of great importance to consumers' purchase and return behaviors. Keywords:Online shopping, Return policy, Perceived risk, Perceived quality, Perceived fairness, Consumer purchasing behavior IntroductionIn recent years, the rapid development of the Internet, mobile phones, tablet computers and other electronic devices has changed the way people shop. Online shopping has become the main stream of people's consumption. Online shopping has changed the traditional way of shopping, brought us great convenience, but there have been some noteworthy issues. According to relevant media reports, in November 11, 2015, even though the day trading volume of up to 91 billion, there are 63% return rate. Different from the traditional shopping, consumers cannot understand the characteristics of the product directly in the network environment, and it is easy to misunderstand the graphic description of the item. Consequently, the return rate increased.The problem of online shopping return is becoming more and more obvious, which has become an important factor in consumer shopping experience and business management. Those problems are uncommon in the traditional shopping model, which need to improve in the consumer behavior theoretic-which has become the focus of research scholars. Based on the relevant literature, this paper studies the impact of online shopping return policy on consumer purchase behavior from the dimension of return policy, consumer perception, and consumer purchase behavior. Dimension of Return PolicyAs the main strategy in the field of logistics and supply chain management, the return policy is the competitive means for the manufacturer to manage the retailer effectively. The traditional return problem can be classified into two categories: one is the return problem between the retailer and the supplier, and the other is the return problem between the retailer and the consumer. The earliest research on return policy is based on the traditional purchasing environment, Fornell and Wernerfelt (1987) believe that liberal return policy can improve customer loyalty and positive word-of-mouth. Therefore, enterprise should regard the return policy as ...

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“…Upgrading costs includes R&D investment, costs incurred for altering production processes, and costs associated with consuming recyclable materials (Mukhopadhyay & Setaputra, 2007). In this paper we assume n is linear in ζτ, which represents the environmental regulation standard determined by producer responsibility in a society.…”

Section: Competitive Differential Game Modelmentioning

confidence: 99%

“…Policy instrument issues have been investigated extensively in the environmental economics field (Benchekroun & Van Long, 2002;Ulph, 1996;Walls & Palmer, 2001). Along with the growing interest in GSCM by incorporating reverse logistics functionality into an original SCM strategic framework, a comprehensive closed-loop supply chain structure that can address diverse issues is emerging, such as remanufacturing (Mukhopadhyay & Setaputra, 2007;Spicer & Johnson, 2004), product recovery and return (Padmanabhan & Png, 1997), and production-induced waste reprocessing (Tsoulfas et al, 2002). Moreover, the notion of Design for Environment (DfE) has been suggested (Spicer & Johnson, 2004;Walls, 2003).…”

Section: Literature Review and Environmental Policiesmentioning

confidence: 99%