A dual-pathway model of knowledge exchange: linking human and psychosocial capital with prosocial knowledge effectiveness

Abstract

Purpose This study aims to examine a dual-pathway model that recognizes two distinct (formal and informal) but complementary mechanisms of knowledge exchanges – knowledge sharing and knowledge helping. It also investigates how team members use their limited human and psychosocial capital for prosocial knowledge effectiveness. Design/methodology/approach A survey-based approach was used to examine the hypotheses of the study. A moderated-mediation model was proposed and tested using bootstrap approach. Findings Knowledge sharing and knowledge helping were found to be the significant links through which human capital (capability) and psychosocial capital (motivation and efficacy) significantly predict prosocial knowledge effectiveness. Post hoc analysis suggests that human capital through knowledge sharing influences team learning, whereas the psychosocial capital through knowledge helping influences team leadership. Originality/value The present study found two distinct but complementary and yet necessary mechanisms of knowledge exchanges to be linked as the important outlay for the human and psychosocial capital to be effective in the prosocial knowledge behaviours.

Factors Affecting Knowledge Management and Its Effect on Organizational Performance: Mediating the Role of Human Capital

“…Human capital is measured with elements such as managerial experience, work experience, level of education, and training [50]. Knowledge management is needed as an important resource for the implementation of human capital to improve innovation [51].…”

Sustainable Orientation of Management Capability and Innovative Performance: The Mediating Effect of Knowledge Management

“…Sustainable innovation drives knowledge growth and its dissemination within an organization and between organizations [6], and has an impact on the CSR. Thus, the application of a sustainable innovation approach helps reduce some market inefficiencies [95].…”

“…KM can enable sustainable performance. This can be achieved, for instance, by an interchange of knowledge between organizations to foster social change [6], or by developing Circular Economy business models [7]. Moreover, KM encourages open innovation and consequently supports the development of environmental innovations [8].…”

Enhancing Information Technology for Value Added Across Economic Sectors in Sub-Saharan Africa

“…First, while ICT has been in existence in contemporary times and has also been a crucial element of economic systems, changes over the last decade have been quite significant in increasing value added across economic sectors through inter alia: diminishing the cost of production, enhancing output, boosting competitiveness, ameliorating public sector management and improving capacities of production (Chadwick, 2005;Sassi & Goaied, 2013;Hong, 2016) as well as boosting innovation (Oliva et al, 2019), knowledge exchange (Singh, Mittal, Sengupta, & Pradhan et al, 2019) and knowledge management (Al Ahbabi, Singh, Balasubramanian & Gaur, 2019) that are relevant in both public sector and private sector performance. ICT's relevance in improving economic development in developing countries is consistent with evidence in SSA, as documented in contemporary economic development literature (Tchamyou, 2017;Abor, Amidu & Issahaku, 2018;Isszhaku, Abu & Nkegbe, 2018;Minkoua Nzie, Bidogeza & Ngum, 2018;Gosavi, 2018;Asongu & Odhiambo, 2019a;Efobi, Tanankem & Asongu, 2018).…”