2016
DOI: 10.1016/j.chb.2016.08.045
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A decision support model for identification and prioritization of key performance indicators in the logistics industry

Abstract: Performance measurement of logistics companies is based upon various performance indicators. Yet, in the logistics industry, there are several vaguenesses, such as deciding on key indicators and determining interrelationships between performance indicators. In order to resolve these vaguenesses, this paper first presents the stakeholder-informed Balanced Scorecard (BSC) model, by incorporating financial (e.g. cost) and non-financial (e.g. social media) performance indicators, with a comprehensive approach as a… Show more

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Cited by 97 publications
(73 citation statements)
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“…Kucukaltan et al [19] present a decision support model for identification and prioritization of KPIs in the logistics industry. They apply BSC and analytic network process (ANP) methods in combination to evaluate logistics performance indicators.…”
Section: Introductionmentioning
confidence: 99%
“…Kucukaltan et al [19] present a decision support model for identification and prioritization of KPIs in the logistics industry. They apply BSC and analytic network process (ANP) methods in combination to evaluate logistics performance indicators.…”
Section: Introductionmentioning
confidence: 99%
“…Potential pollution weights show relative effect of each criterion on water quality. Among multi-criteria decision-making (MCDM) approaches (e.g., AHP, DEA, and TOPSIS), the ANP method is the most appropriate method (Saaty and Vargas's, 2006;Kucukaltan et al, 2016), as it takes into account the criteria's dependencies and the calculation of their relative weights (Lin et al, 2009). For this purpose, the interdependency (correlation) of water quality variables (sub-criteria) was firstly determined based on the experts' opinions and literature review (Table 3).…”
Section: Identification Of Pollution Potentialmentioning
confidence: 99%
“…In this study, the ANP method was applied as a multi-criteria evaluation to determine relative potential pollution weights for non-point sources. Among multi-criteria decision-making (MCDM) approaches (e.g., AHP, DEA, and TOPSIS), the ANP method is the most appropriate method (Saaty and Vargas's, 2006;Kucukaltan et al, 2016), as it takes into account the criteria's dependencies and the calculation of their relative weights (Lin et al, 2009). Subsequently, event mean concentrations (EMC) of each non-point source are used to precisely calculate and determine relative potential pollution weight for non-point sources, which are located in the contributing area (Table 2).…”
Section: Relative Potential Pollution Weight For Non-point Sourcesmentioning
confidence: 99%