“…Supply chain analytics (SCA), via the use of cognitive technologies, such as artificial intelligence (AI), helps improve complex supply chain process decisions ( Akter, Michael, Uddin, McCarthy, & Rahman, 2020 ; Asmussen & Møller, 2020 ; Boehmke, Hazen, Boone, & Robinson, 2020 ). Cognitive technologies capability enables machines to understand complex situations at high speed, whilst processing large amounts of data, and to learn and interact like humans ( Duan, Edwards, & Dwivedi, 2019 ; Dwivedi et al, 2021 ; Gupta, Kar, Baabdullah, & Al-Khowaiter, 2018 ; Kelly, 2015 ) and Artificial intelligence-powered supply chain analytics (AI-SCA) has gained increased momentum during a pandemic crisis ( Cankurtaran & Beverland, 2020 ; Ivanov, 2020 ).…”