A cross‐industry review of B2B critical success factors

Eid, Riyad; Trueman, Myfanwy; Ahmed, Abdel Moneim M. B.

doi:10.1108/10662240210422495

Cited by 88 publications

(52 citation statements)

References 28 publications

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“…Researchers have begun exploration of barriers to trans-national e-commerce relationships (Eid et al, 2002). These barriers include objective technical issues such as networkinfrastructure and computer literacy (Reddy and Iyer, 2002), as well as subjective factors such as culture (Yap et al, 2006)) and trust (Olson and Olsen, 2000;Aljifri et al, 2003).…”

Section: E-readiness At the Trans-national Levelmentioning

confidence: 99%

E‐readiness and trust: macro and micro dualities for e‐commerce in a global environment

Berthon

Pitt

Cyr

et al. 2008

International Marketing Review

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and is the author of five books and over 50 research articles. Her research is focused on how trust, satisfaction, and loyalty are built in online business environments through website design. Career and research information are at www.diannecyr.com and www.eloyalty.ca Colin Campbell is currently pursuing his PhD at Simon Fraser University. He is interested in electronic commerce, branding, and new product development.2 e-Readiness and Trust: Macro and Micro Dualities for E-Commerce in a Global Environment Research Paper PurposeTo create a framework for national readiness and receptivity to e-commerce at both the business to business as well as business to consumer levels. Design/methodology/approachRelevant literature on e-readiness is discussed in light of research on corruption and national values. A model is formulated at the macro level in which e-readiness is predicted to be related to national culture values and corruption. Analysis at the micro level rests on existing literature related to trust and website usability. FindingsAt the macro level of analysis, levels of perceived corruption within a country, and overarching national values are identified as significant contributors to e-readiness especially in the business to business realm. At a more micro level, we propose that individual expectations regarding ability to trust an online vendor, and the suitability of usability characteristics of website design contribute to e-readiness at the business to consumer level. Taken together, macro and macro factors jointly contribute to a nation's readiness and receptivity to e-commerce. Research limitations/implicationsThe empirical work presented is based on aggregate level data from only one point in time. Results only provide generalized trends that may not be representative of all firms in a country or still applicable in the present time. Practical implicationsPractitioners are challenged to think beyond technological readiness and address factors such as corruption, national culture, and web design before entering new markets. Originality/valueThis paper identifies aspects of e-readiness beyond purely technical infrastructure and provides a fresh empirical model. This study uniquely considers both micro and macro level characteristics that contribute to e-readiness.Keywords: e-readiness, corruption, national culture, trust, website interface 3 INTRODUCTIONThe role of electronic networks has grown exponentially in recent years (Economist 2006). Trans-national exchanges have emerged including public exchanges such as Covisint (www.covisint.com), or closed and private exchanges such as those run by Wal-Mart and Dell.The result is a plethora of electronically managed trans-national supply chains (Brass, 2006). Despite this, research into macro level or trans-national aspects of e-commerce has received little attention. Exceptions are the works of Samiee (1998), Avlonitis and Karayanni (2000), Porter (2001) and Karavdic and Gregory (2005). There has been some exploration into technical issues such as trans...

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Section: E-readiness At the Trans-national Levelmentioning

confidence: 99%

E‐readiness and trust: macro and micro dualities for e‐commerce in a global environment

Berthon

Pitt

Cyr

et al. 2008

International Marketing Review

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“…Integration is the provision of links between underlying IT systems in support of partnership and process improvement. Eid, et al (2002) reviewed the existing literature to identify factors that influence the success of global B2B e-commerce marketing. The authors categorized these factors into five groups: factors related to marketing strategies, to web sites, to globalization, to internal issues, and to external issues.…”

Section: Csfs For E-commerce In Developed Countriesmentioning

confidence: 99%

Critical Success Factors for E‐commerce in Thailand: Cultural and Infrastructural Influences

Laosethakul¹,

Boulton

2007

E J Info Sys Dev Countries

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The main purposes of this paper are to identify critical success factors (CSFs) for electronic commerce (e-commerce) in Thailand and explain the major influences behind these factors. Detailed case studies of nine e-commerce companies from different industries in Thailand were conducted. Results showed that social behavior and national culture, more specifically issues pertaining to trust and shopping behavior, were the major influences for the success of e-commerce in Thailand. The phenomenon could be partly explained by Hofstede's cultural dimensions. Thailand's infrastructure also played an important role in the success of its ecommerce development. The findings provide a framework to guide the development of ecommerce ventures in Thailand and other developing countries with similar cultures and infrastructures.

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“…Indeed, by looking at the literature, it is clear that many authors over the last decade have focused on changes to EPM, although few have considered how flexibility can be achieved. Eid et al [35] categorized flexibility into: marketing strategy, website, IT, technical support, global, internal, and external. Researchers are using the word flexibility to define different types of changes.…”

Section: E-procurement Marketplacementioning

confidence: 99%

A Systematic Literature Review of Flexible E-Procurement Marketplace

Shirzad

Bell

2013

J. theor. appl. electron. commer. res.

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During the Web era e-procurement has witnessed a steep rise in marketplace deployment; this has been followed by a substantial number of failures. A number of larger technology providers are now left to support both small and large businesses. Flexibility has been a key enabler in supporting network evolution across a varied number of domains. The aim of this study is to investigate flexibility around marketplace evolution, success and failure. In particular, explore the inter-relationships between architectural flexibility and the evolving Web and Internet. A systematic literature review (SLR) was carried out in order to uncover the changes that have taken place over the past fifteen years. A conceptual model is produced early in the research in order to provide contextual underpinning. We employed a manual search of 5 journals. Of the 22 relevant studies, one addressed research trends around e-procurement in pharmaceutical organizations. Three addressed eprocurement in financial organizations. A number of flexibility categories are uncovered by the SLR and then used as a means to support flexible e-procurement marketplace (EPM) design and adoption, recognising EPM evolution over the volatile study period. Flexibility categories are uncovered and comprise technical, organisational, environmental and strategic (TOES) concerns.

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A cross‐industry review of B2B critical success factors

Cited by 88 publications

References 28 publications

E‐readiness and trust: macro and micro dualities for e‐commerce in a global environment

E‐readiness and trust: macro and micro dualities for e‐commerce in a global environment

Critical Success Factors for E‐commerce in Thailand: Cultural and Infrastructural Influences

A Systematic Literature Review of Flexible E-Procurement Marketplace

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