“…In addition, other implementation processes including organizational efforts in providing training, infrastructure, consulting and technical support services (Howard and Mendelow, 1991;Ramiller, 1994;Klein and Sorra, 1996), are related to successful implementation. Implementation process theory was developed, in part, in response to the perceived limitations of the innovation characteristics theory which was developed in a nonorganizational setting (Bayer and Melone, 1989). For instance, Tornatzky and Fleischer (1990) argue that two assumptions central to Rogers' diffusion of innovation theory (1962), namely the invariance of the innovation across the population of potential adopters and the homogeneity of potential adopters, do not hold in the case of innovation implementation.…”