A Continuous Improvement Journey in the Higher Education Sector: A Case Study of a University in Ireland

Abstract

Purpose: The paper's purpose is to contribute to a developing literature in relation to Continuous Improvement (CI), incorporating Lean Six Sigma (LSS) in Higher Education Institutions (HEIs). This paper follows on from a previous study which focused on the initial steps taken by an Irish university on its CI journey by discussing the next steps, detailing the findings from these. Design Methodology/Approach:A participative research approach is adopted. This is the second stage in a longitudinal study designed to support on-going evaluation and learning during the CI journey. The data sources include relevant documentation and observations supported with secondary data from literature. Findings:Having a blend of external expertise as well as in-house developed expertise is a critical mix, supporting the need for improvement specialists consistent with previous research. In addition, the ability of the HEI to respond to the enthusiasm nurtured through training is key. Along with ongoing Senior Management commitment, active leadership at unit level was also found to be key.Research Limitations: This paper is based on an ongoing, longitudinal, empirical study of a single case study in Ireland and the researchers' experience as practitioners.Originality/Value: This paper tracks the development of CI in a HEI in a longitudinal manner and adds to the developing nature of the literature in this area.

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