The lean six sigma methodology with its stages DMAIC (define, measure, analyze, improvement, control) was used in the current research to improve the contract elaboration process at the legal department in a public higher education institution. In the define stage, it was identified that process time did not comply with the standards and customers were highly dissatisfied. In the measurement stage, process information was collected and variables which influence the response time were identified. A stratification analysis was made in order to identify critical variables that affect the contract elaboration process. Six solutions were proposed for process improvement and achieve a significant reduction in the contract elaboration time. It effectivity were verified through simulations in Promodel.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.