A consumption emotion measurement development: a full-service restaurant setting

A better investment in luxury restaurants: Environmental or non-environmental cues?

“…Han et al, 2010;Lin, 2004). Such studies have shown the antecedent role of emotional responses in the formation of patrons' behavioral intentions such as willingness to repurchase and to make recommendations.…”

“…Han et al, 2010;Kim and Lee, 2010;Lee et al, 2009;Mattila and Ro, 2008). Customer surveys commonly find that large percentages of revisiting patrons are patrons who had positive emotional responses (e.g.…”

Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors

“…As a hedonic service (Lashley, 2008), hotels are logically included on the list of entities being studied to understand guests' emotional responses. Emotional responses in the hospitality industry have been bifurcated into positive and negative emotions (Han et al, 2010;Laros and Steenkamp, 2005) where the former relates to pleasantness and the latter to non pleasantness. This study adopted two categories of consumptive emotions.…”

Management kakovosti v prehrambenem turizmu: Zagotavljanje kakovosti ponudbe in lojalnosti gostov

“…29) navaja, da več kot je v odnosu osebnega, pristnega stika, pomembnejša je kakovost tega odnosa za zagotavljanje lojalnosti, kar je predvsem pomembno v storitvenih dejavnostih. Kompleksen svet čustev in njihov vpliv na lojalnost gostov ostaja nepreučen, kljub temu, da so nekateri raziskovalci (Han, Back in Barrett, 2010;Han in Jeong, 2013) poizkušali oblikovati teoretični okvir, ki bi zajel čustva gostov na način, da bi z uporabo merskih lestvic lahko izmerili intenziteto različnih čustev in posledično predvideli njihov vpliv na vedenje gostov. Skladno z različnimi vidiki lojalnosti le-to lahko opredelimo s tremi različnimi pojmovanji (Khan, 2012, str.…”