A better investment in luxury restaurants: Environmental or non-environmental cues?

Hyun, Sunghyup Sean; Kang, Juhee

doi:10.1016/j.ijhm.2014.02.003

Cited by 83 publications

(67 citation statements)

References 106 publications

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“…Wakefield and Blodgett (1994) suggested that layout may have a direct impact on customers' perceptions, pleasure, and excitement levels, and indirect impact on the desire to return. There are several previous studies related to facility aesthetics, covering interior design, colours, décor, and artefacts to confirm their significant effects on emotion and behavioural intention (Hyun & Kang, 2014;Jang & Namkung, 2009). In the investigation conducted in mid to upper scale restaurants (Ryu & Jang, 2008), overall atmospherics formed by physical environments can positively influence emotion and increase customers' intention to stay.…”

Section: Customer Satisfactionmentioning

confidence: 87%

“…This outcome would occur because of the distinction of the place, as airports are unlike other service industries. For example, in luxury restaurants, visible physical environment has a powerful influence on customers' emotion and satisfaction (Han, 2013;Hyun & Kang, 2014). Contrary to these findings, customers who are well prepared to visit the airport in advance by searching for information through various channels (Abu-Ghazzeh, 1996;Garling, Book, & Lindberg, 1986) Role of Airport Physical Environments 13 might be less affected by airport physical surroundings.…”

Section: Discussionmentioning

confidence: 99%

“…Moreover, the influential effect of tangible environments on customers' evaluation and judgment has been addressed, suggesting that customers are more dependent on the environments since service is invisible and intangible (Lam et al, 2011;Lin, 2004). Environmental cues such as décor and artefacts, spatial layout, and ambient conditions in luxury restaurants had more powerful impact on eliciting positive customer emotion (Hyun & Kang, 2014). Consequently, due to the important role of physical environment and its direct influence on customers it has been improved.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion

Moon

Yoon

Han

2015

Asia Pacific Journal of Tourism Research

110

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As the use of international airports has been increasing, airports have emerged as a remarkable background in the tourism industry. To address this, the present study aimed at (1) investigating the relationships among the variables of airport physical environments, customer emotion, and satisfaction, (2) verifying which attribute of airport physical environments has significant impact on customer emotion, and (3) examining the mediating role of emotion between airport physical environments and customer satisfaction. The snowball method was introduced to collect the data. According to the findings from the structural analysis, three components of airport physical environments had decisive effects on pleasure. However, most of airport physical environments were insignificant on arousal, and arousal had invalid impact on satisfaction. Customer emotion was found as a partial mediator between the identical attributes of airport physical environments and customer satisfaction. Discussions and implications for airport practitioners, limitations, and suggestions for future research were also provided.

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Section: Customer Satisfactionmentioning

confidence: 87%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion

Moon

Yoon

Han

2015

Asia Pacific Journal of Tourism Research

110

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“…Restaurant environmental attributes trigger arousal which leads to pleasure in dining experience (Hyun & Kang, 2014) Humanic clue is related to the servers of the foods. It includes attitudes, gestures, and voices of the server in delivering the service.…”

Section: Literature Review Customer Experiences and Service Cluesmentioning

confidence: 99%

Customer Dınıng Experıence at Korean Themed Restaurant: an Enhanced Servıce Blueprınt Approach

Hermawan¹,

Muhammad²

2017

APMBA

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As competition between restaurants getting fiercer, restaurant owners need to be able to differentiate themselves with other restaurants to attract and retain more customers. Offering ethnic-themed foods and ambiance is regarded as one of strategy to differentiate between one restaurant and the others. At the heart of this strategy, restaurant owners are encouraged to offer authentic and distinct dining experience so that people are attracted and willing to revisit the restaurant. Customers perceive dining experience by recognizing the clues exposed during service delivery process or what usually called as service clues. This paper aims to explore how customers perceive about service clues and how it affects their dining experience at an ethnic-themed restaurant. This paper uses a qualitative approach and proposes an enhanced service blueprint to obtain deeper understanding about customer dining experience. The findings show the role of service clue in shaping up customer experience in an ethnic-themed restaurant. Each clue contributes differently in building customer dining experience.

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“…The consumers' main difference in perception of business environment lies in the opinion and experience on environmental factors (Robin, Valencia, & Astorga, 2014). Generally speaking, environmental factors have more influences on consumers' perception of happiness and joy than non-environmental factors (Hyun & Kang, 2014). Consumption situation is the expected usage situation of a consumer for a purchased product or service (Lai, 1991), but these relationships do not show any significant differences among hedonic or utilitarian shopping motivations (Telci, 2013).…”

Section: Total Quality Managementmentioning

confidence: 99%

Impulse buying behaviour in cosmetics marketing activities

Lee

2015

Total Quality Management & Business Excellence

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Programme evaluation regarding how to trigger consumers' impulse buying behaviour has become a concern of enterprises in terms of developing effective marketing models. Using the quantitative method, this study probed into the effects of cosmetics consumers' consumption situation and experiential marketing in marketing activities on brand image and impulse buying behaviour. Statistical Package for the Social Science (SPSS) and structural equation modelling were used to analyse the causal relationships among four factors. The results suggested that consumers who are female, unmarried, aged 30 -35 years old, have a university degree, and work in the service industry are prone to impulsive buying of cosmetics. Moreover, both consumption situation and experiential marketing were found to positively influence brand image. Cosmetics differ from other retail goods in so far as the 'consumption situation' must influence consumers' 'impulse buying behaviour' through 'experiential marketing'. Based on the findings, suggestions are proposed for marketing, as well as for decision-making of enterprises.

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A better investment in luxury restaurants: Environmental or non-environmental cues?

Cited by 83 publications

References 106 publications

Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion

Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion

Customer Dınıng Experıence at Korean Themed Restaurant: an Enhanced Servıce Blueprınt Approach

Impulse buying behaviour in cosmetics marketing activities

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