A conceptual model of factors affecting e-commerce adoption by SME owner/managers in Jordan

Alrousan, Mohammad Kasem; Jones, Eleri

doi:10.1504/ijbis.2016.074762

Cited by 51 publications

(40 citation statements)

References 70 publications

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“…The majority of SMEs have been leveraging IT technology to support their processes. However, the IT adoption varies from that of major organizations owing to the fact that the former enterprises lack resources that the latter possesses [ 34 ].…”

Section: Customer Relationship Management (Crm)mentioning

confidence: 99%

The determinant factors for the adoption of CRM in the Palestinian SMEs: The moderating effect of firm size

2021

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CRM adoption can provide innumerable benefits to the SMEs performance, including solving customer problems in a timely manner, enhancing customer satisfaction by appointing an expert to solve issues and queries, and the like. This study aims to examine the moderating effects of the firm size in the adoption of CRM in the Palestinian SMEs. A quantitative approach was used to investigate the relationships between the variables, which are compatibility, IT infrastructure, complexity, relative advantage, security, top management support, customer pressure, and competitive pressure. A questionnaire was designed to collect data from 420 SMEs in Palestine. A total of 331 respondents completed and returned the survey. The Partial Least Square-Structural Equation Model (PLS-SEM) approach was used to assess both the measurement and structural models. The Diffusion of Innovation Theory (DOI) and Technology, Organization, and Environment Framework (TOE) framework were employed to identify the determinant factors from the technological, organizational, and environmental perspectives. The findings and conclusions of this study provide show that the moderating effect of firm size has significant effect compatibility, top management support, customer pressure, and IT infrastructure factors.

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Section: Customer Relationship Management (Crm)mentioning

confidence: 99%

The determinant factors for the adoption of CRM in the Palestinian SMEs: The moderating effect of firm size

2021

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“…In other words, tax compliance is a must among taxpayers due to the outcomes for the government revenue, financial stability of the country and the capacity to react to the needs of the community. In the Jordanian business community, SMEs have a major role, constituting over 99% of the businesses in the national economy (Lutfi, Idris & Mohamad, 2017; Association of Banks in Jordan, 2016), and contributing approximately 50% of the GDP, while employing 60% of the total workforce, and possessing the capability of raising exports, providing foreign currency and mitigating the payment deficit equilibrium, and providing larger companies with services goods and materials (Alrousan & Jones, 2016;Saymeh & Sabha, 2014). In this regard, SMEs are perceived as the major contributors to the Jordanian shadow economy, contributing around 90% to it (United Nations Development Programme, 2012).…”

Section: Introduce the Problemmentioning

confidence: 99%

A Conceptual Model of Sales Tax Compliance among Jordanian SMEs and Its Implications for Future Research

Alshira’h¹,

Abdul-Jabbar²

2019

IJEF

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Tax compliance is a serious and growing issue all over the world. The government of Jordan undertakes various fiscal measures to maximize domestic throughout the past few decades but according to the annual reports, the country still faces a sharp increase in net public debt and fiscal deficit brought about by the increase in the rate of tax non-compliance, and this particularly holds true for sales tax. Therefore, this study generally focuses on the topic of tax non-compliance, specifically sales tax in the Jordanian context. Literature is still lacking of studies that examined determinants of sales tax compliance and several determinants may be the causes behind the non-compliance phenomenon but a general tax compliance model is not effective in explaining the issue. Therefore, for an in-depth understanding of sales tax compliance determinants in Jordanian SMEs, the present research brings forth an extension of Fischer’s model of tax compliance, with the addition of the moderating influence of tax services quality. The proposed model takes social, psychological and economic factors into consideration within one comprehensive model to provide insight into sales tax compliance among SMEs in Jordan.

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“…Information technology that utilizes the Internet network could enable SMEs to shift from conventional business marketing to a more modern way. SME's owner needs to respond quickly that the implementation of e-commerce becomes the right choice which enables them faced competitiveness globally [5]- [7].…”

Section: Introductionmentioning

confidence: 99%

“…Reference [23], [28] reported that the craft sector contribution of 18.3% among all creative economic subsectors in Indonesia had placed this sector as the fourth highest export value of the creative product with the total value of $ 243 million (7.25%). Given the fact aforementioned, the application of information and communication technology through the website has changed the way of doing business in SMEs [5], [29], likewise craft sector.…”

Section: Introductionmentioning

confidence: 99%

An Empirical Study of SME’s Embroidery Website in Indonesia: A Proposed Model of Website Re-visit Intention

Lita

Meuthia

2018

International Journal on Advanced Science, Engineering and Information Technology

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This paper aims to analyze the influence of system anxiety and perceived company's website reputation for online trust, which in turn lead to website re-visit intention. Data were collected using questionnaires based field survey from 120 visitors on La linda Boutique website, one of famous SME's embroidery in West Sumatera, Indonesia. Purposive sampling technique was used to enhance representatives. Structural Equation Modelling (SEM) through Smart-PLS software was used to test the multidimensional construct of first-order reflective and second-order formative. The results revealed that online trust, such as perceived ease of use, perceived usefulness, enjoyment of technology, privacy and security, and company competence, have had the most significant effect on website re-visit intention. Also, results indicate that perceived company's website reputation impact on online trust, while the effect of system anxiety was not statistically significant. Cross-sectional data of this study tend to have specific limitation to explain the level of website re-visit intention. Nevertheless, theoretical and practical implications for further research are likely to increase the number of visitors to re-visit the website.

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A conceptual model of factors affecting e-commerce adoption by SME owner/managers in Jordan

Cited by 51 publications

References 70 publications

The determinant factors for the adoption of CRM in the Palestinian SMEs: The moderating effect of firm size

The determinant factors for the adoption of CRM in the Palestinian SMEs: The moderating effect of firm size

A Conceptual Model of Sales Tax Compliance among Jordanian SMEs and Its Implications for Future Research

An Empirical Study of SME’s Embroidery Website in Indonesia: A Proposed Model of Website Re-visit Intention

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