A Conceptual Model of e-Government Acceptance in Public Sector

Sang, Sinawong; Lee, Jeong‐Dong

doi:10.1109/icds.2009.30

Cited by 34 publications

(32 citation statements)

References 31 publications

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“…The publication of a government website does not ensure that individuals will use the website; therefore, a set of policies and actions should be taken to improve government website use (Abanumy and Mayhew, 2005) n the e-Government context, user adoption is a key success factor Belanger, 2004, Rehman andEsichaikul, 2011). Lack of awareness of the factors that drive potential users to adopt (or not adopt) the system is one reason for the high rate of e-Government failure in developing countries (Sang and Lee, 2009). Therefore, identifying potential users' reasons for e-Government adoption (or non-adoption) is important in order to improve e-Government success.…”

Section: Conceptual Models Of Technology Adoptionmentioning

confidence: 99%

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Electronic government adoption in developing countries: the case of the Indonesian electronic procurement system

Nugroho¹

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Studies conducted in the disciplines of public administration, sociology, psychology and information systems have examined the factors supporting electronic government (e-Government) adoption. Such research is vital because-no matter how technically sophisticated an e-Government system-it will be useless if it is not adopted. For government procurement processes, electronic procurement (e-Procurement) is believed to enhance efficiency and transparency as well as reduce the incidence of corruption in these processes. Unfortunately, however, many developing countries that face the problem of public sector corruption have failed to successfully adopt e-Government systems, including e-Procurement. The lack of success in e-Government adoption has stimulated the interest of scholars to identify the key predictors of e-Government adoption in developing countries. As a contribution to this growing body of knowledge, the present study examines the possible predictors of e-Government adoption by using Indonesia's e-Procurement system as a case study. Indonesia was chosen as the case study because it is a developing country facing the problem of public sector corruption and because an e-Procurement system was introduced for use in government agencies in 2005.The literature presents several conceptual models that have been developed to understand the predictors of e-Government use. Generally, these conceptual models apply to pre-adoption settings (e.g. the technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT), and technology-organisation-environment model (TOE)) where they identify the factors relating to the take-up of a new technology, or to continued use settings (e.g. the expectation confirmation model for information technology (ECM-IT)) where they identify the factors relating to the continued use of a technology. The predictors in these models have been validated by prior studies in various settings. However, there is a growing concern about the use of model predictors without adjusting them to take account of different contexts. At least two types of adjustment to context should be considered: first, the models are often developed for business settings, but government procedures and needs are different; second, the models have mostly been developed in the context of developed rich nations, not poorer developing worlds, and with this come different cultural attitudes to technology and educational and infrastructure levels. The present study is significant in that it tests the use of a pre-existing e-Procurement system by government agencies in a developing country. It not only assesses the continued intention to use, but also introduces a new measure of the level of adoption.In recognition of the need to adjust pre-existing adoption models, this study used a two-stage research design. The first stage used interviews with expert informants to either confirm existing iii predictors from well-established adoption models or identify new predictors for the e-Procurement and ...

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Section: Conceptual Models Of Technology Adoptionmentioning

confidence: 99%

“…Sang and Lee (2009) combined the TAM, TAM2, DOI and DM-IS to develop conceptual models for e-Government adoption in the public sector.…”

Section: Adoption Modelsmentioning

confidence: 99%

Electronic government adoption in developing countries: the case of the Indonesian electronic procurement system

Nugroho¹

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“…DeLone and McLean (1992) proposed an information system success model that has the capacity determine an information system's level of success. According to Sang and Lee (2009), several research works have validated the IS success model of DeLone and McLean (Rai et al, 2002;Seddon and Min-Yen, 1994). Moreover, they have stated that this model has also been utilized in consumer e-commerce analysis (Delone and Mclean, 2004;Molla and Licker, 2001).…”

Section: Information System Success Modelmentioning

confidence: 99%

Scrutiny of Relationship between E-Banking Information Quality Dimensions and Customer Satisfaction

Ayyash¹

2017

Journal of Computer Science

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Poor information quality can have a significant negative effect on the success of an organization. This study investigated the relationship between information quality's dimensions, namely accuracy, completeness, timeliness and relevancy, on the satisfaction of customers towards E-banking services in Palestine's banking sector. It also studied the relationship between the intent to use E-banking services and customer satisfaction. The study implemented a quantitative method for data collection using a questionnaire survey. The results revealed that the accuracy, completeness, timeliness and relevancy of information had a positive effect on customer satisfaction towards E-banking services. Consequently, customer satisfaction affects the intention to utilize such services. The study also offered limitations, conclusions and recommendations for further studies in the future.

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“…Fakta menunjukan sebagian besar proyek implementasi TI mengalami kegagalan baik secara total maupun sebagian [1]. Walaupun sebagian kegagalan implementasi TI disebabkan karena lemahnya manajemen, berbagai literatur menyatakan bahwa terdapat hubungan yang signifikan antara kegagalan atau keberhasilan implementasi TI pada suatu organisasi dengan sikap / perilaku pengguna terhadap penerimaan sistem pada organisasi tersebut [ Gambar 1 menunjukan adanya kendala dalam pemanfaatan sistem aplikasi ataupun web yang pernah dibuat.…”

Section: Pendahuluanunclassified

Faktor-Faktor Penerimaan Individu Dalam Implementasi Ti Di Pemerintah Kota Bogor

Layungsari

Handayani

Ruldeviyani

2015

Jurnal Sistem Informasi

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The use of Information Technology (IT) in public sector organizations cannot always be applied properly. This could lead to failure of Information Systems. Many literature states that successful implementation of an information system is very dependent on the acceptance level of the system by its users. The Government of Bogor City as a public sector organization in Indonesia has been active in the development of IT. From 2008 to 2013, the Government of Bogor City developed nine application, four of which has running with low utilization and the other five applications no longer operate as a result of very minimum user. This study analyzes the individual factors that influence the acceptance of implementation of IT in the Government Environment using TAM. This is quantitative Survey Research using sample of 410 employees of Bogor city. Data processing was performed using descriptive statistical techniques and PLS-SEM. The results prove that the Perceived Usefulness and

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A Conceptual Model of e-Government Acceptance in Public Sector

Cited by 34 publications

References 31 publications

Electronic government adoption in developing countries: the case of the Indonesian electronic procurement system

Electronic government adoption in developing countries: the case of the Indonesian electronic procurement system

Scrutiny of Relationship between E-Banking Information Quality Dimensions and Customer Satisfaction

Faktor-Faktor Penerimaan Individu Dalam Implementasi Ti Di Pemerintah Kota Bogor

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