A comprehensive assessment of satisfaction with care: Preliminary psychometric analysis in an oncology institute in Italy

Brédart, Anne; Razavi, Darius; Robertson, Chris; Didier, F.; Scaffidi, E.; Haes, J.C.J.M. de

doi:10.1023/a:1008393226195

Cited by 44 publications

(71 citation statements)

References 17 publications

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“…Studies of cancer patients' evaluation of their stay in hospital generally conclude with high satisfaction rates (5,6,12), which is in agreement with our ndings. The published rate varies between 75% and 95%, and the variability is probably due to methodological differences.…”

Section: Discussionsupporting

confidence: 92%

“…The importance of physicians' and nurses' availability, their cooperative skills and human qualities as well as their technical competence are emphasized also in other studies (3 -5). Like Bredart et al (4,5), we found that adequate information given to the patients was highly related to 'patient satisfaction'. 'Adequate' information also includes the disclosure of an unfavourable prognosis, thus lowering 'unrealistic expectations'.…”

Section: Discussionsupporting

confidence: 69%

“…Clinical experiences in oncology as well as theoretical considerations suggest that 'patient satisfaction' vary with age, gender, education and the type and severity of cancer (5,12). We found similar trends, but our nal multivariate model did not identify any statistically signi cant differences.…”

Section: Discussionsupporting

confidence: 52%

“…Some groups have nevertheless sought to identify dimensions that were important for 'patient satisfaction' in order to improve the quality of hospital care. Brédart et al (4,5) identi ed several dimensions as important components of 'patients' satisfaction'; For example, perceived extent of doctors' and nurses' availability; coordination between doctors; doctors' technical skills; information given during hospitalization; perceived organization of the care and its accessibility, and comfort. Each of these dimensions expresses aspects of overall satisfaction, and they are not necessarily independent predictors.…”

mentioning

confidence: 99%

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'Patient Satisfaction' in Hospitalized Cancer Patients

et al. 2002

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Section: Discussionsupporting

confidence: 92%

Section: Discussionsupporting

confidence: 69%

Section: Discussionsupporting

confidence: 52%

mentioning

confidence: 99%

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'Patient Satisfaction' in Hospitalized Cancer Patients

et al. 2002

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“…In our study too, various sources of information were listed by the respondents and misinformation has been demonstrated in the results. Bredart et al (1999) found that insufficient quality of health care provision may constitute an additional burden on patients. Besides, dissatisfaction with care may alter an already challenged compliance which in turn may undermine treatment effectiveness.…”

Section: Discussionmentioning

confidence: 99%

A Study on Community Perceptions of Common Cancers, Determinants of Community Behaviour and Program Implementation in New Delhi, India

Seth

Kotwal²,

Thakur³

et al. 2012

Asian Pacific Journal of Cancer Prevention

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Assessment of perceptions of the community, the determinants and development of their behavior regarding common malignancies, helps in establishing evidence-based activities for prevention and early diagnosis of cancer. However information on this important aspect is lacking in our country. Qualitative methods were here used to obtain information through in depth interviews and Focus Group Discussions (FGDs) with all categories of identified stakeholders. Most were unaware of the activities of the cancer control program. Even the providers were not fully conversant. All respondents mentioned lack of diagnostic and treatment facilities in government, primary and secondary level facilities. Perceptions of different categories of stakeholders regarding why many community members did not attend screening camps and other services reflect the determinants of community behavior, acting independently as well as in combination. The cancer control program was thought to be restricted only to some private facilities and overcrowded government tertiary care facilities where the visits were time consuming. Almost all the facilities were considered curative oriented. Issues of supervision, monitoring and feedback were inadequately addressed by providers who were inadequately trained in many program activities. The program lacked effective planning, coordination and appropriate implementation at the grass roots level in Delhi. Social mobilization was grossly inadequate, as most of the community members were unaware of the existence of the program. Misconceptions about the risk factors, signs and symptoms, diagnosis, and treatment were common amongst community members as well as many of the providers. Thus the national cancer control program in our country needs further community participation and social mobilization. Accessibility, availability, acceptability and affordability of various preventive, curative and rehabilitative activities, as well as intersectoral coordination, training, supervision and monitoring of program activities, all need to be addressed to ensure the success of this important public health program.

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