'Patient Satisfaction' in Hospitalized Cancer Patients

Skarstein, Jon; Dahl, Alv A.; Laading, Jacob; Fosså, Sophie D.

doi:10.1080/028418602321028256

Cited by 34 publications

(48 citation statements)

References 22 publications

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“…Yet, when measured not close to the moment of the actual performance, satisfaction tends to reflect improvement in functioning rather than satisfaction with particular health-care provider behaviour [30,36]. In the broader context of the emotional dimension of communication, our finding is in line with previous work [11][12][13][14]16,37] that showed that the emotional dimension of provider communication is valued by patients. Our data also showed that patients who are palliatively treated were more satisfied with the communication of nurses than curatively treated patients, and this was true after controlling for the level of cue responding and patient age.…”

Section: Discussionsupporting

confidence: 88%

“…These findings concur with studies [11][12][13][14][15][16] reporting that the emotional dimension of provider communication is an important factor in determining patient satisfaction. However, since relatively little is known about the value patients specifically assigned to nurses' cueresponding behaviour, it is appropriate to investigate the relationship between nurses' cue-responding behaviour and patient satisfaction.…”

Section: Introductionsupporting

confidence: 90%

“…Studies indicate that patient satisfaction is dependent on patient age, disease status and psychological distress [12,[29][30][31][32][33][34][35]. The patient's age, gender, education (lower, medium, higher), cancer diagnosis, stage of disease (logoregional disease vs metastatic disease), current treatment (surgical, systemic, radiotherapy and miscellaneous) and aim of treatment (curative vs palliative) were retrieved from the Hospital Information System.…”

Section: Independent Variablesmentioning

confidence: 99%

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Nurse–patient communication in cancer care: does responding to patient's cues predict patient satisfaction with communication

Uitterhoeve

Bensing

Dilven³

et al. 2009

Psycho-Oncology

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Objective: The aim is to investigate the relationship between nurses' cue-responding behaviour and patient satisfaction.Methods: One hundred patient-nurse conversations about present concerns were videotaped and patients' expression of emotional cues and nurses' cue responses were coded using the Medical Interview Aural Rating Scale. Nurses (N 5 34) and patients (N 5 100) were recruited from seven oncology inpatient clinics from a University Medical Centre.Results: A mixed-model analysis was conducted to examine whether cue responding was related with patient satisfaction with the conversation, after adjusting for confounding variables and correlation due to repeated measure of each nurse. Nurses' cue responding was independently related to patient satisfaction. Controlling for the level of cue responding, palliatively treated patients were more satisfied with the communication than curatively treated patients.Conclusions: This study provides evidence that nurses' cue-responding behaviour is appreciated by the patients. Future studies might focus on the effect of improved cueresponding skill on more distal outcome measures, such as identification of concerns, mood and coping behaviour.

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Section: Discussionsupporting

confidence: 88%

Section: Introductionsupporting

confidence: 90%

Section: Independent Variablesmentioning

confidence: 99%

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Nurse–patient communication in cancer care: does responding to patient's cues predict patient satisfaction with communication

Uitterhoeve

Bensing

Dilven³

et al. 2009

Psycho-Oncology

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“…An important argument for health care organizations to increase patient satisfaction is the belief that satisfied patients are more likely to cooperate with their treatment, continue their use of medical services, and maintain a good relationship with their physicians. Greater patient satisfaction is associated with better clinical outcomes [2][3][4][5][6][7].…”

Section: Introductionmentioning

confidence: 99%

“…Evaluation of the best possible health care for cancer patients concerns not only aspects that are medical but also aspects that are directly linked to the patients' quality of life, their personal aspirations, needs, and values, and the quality of their relations. Therefore, it seems likely that cancer patients have different needs and expectations with regard to their care than other patients [2,3,8,9]. The severe impact of cancer on the patient and his/her family results in the desire for information and a more critical appraisal of the care received.…”

Section: Introductionmentioning

confidence: 99%

Gender-Related Needs and Preferences in Cancer Care Indicate the Need for an Individualized Approach to Cancer Patients

et al. 2010

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After completing this course, the reader will be able to:1. Enumerate reasons for a patient-centered model of care and plan changes in your practice/facility consistent with patient-centered care.2. Differentiate between the general preferences of male and female cancer patients and tailor care of individual patients accordingly.This article is available for continuing medical education credit at CME.TheOncologist.com. CME CME ABSTRACTAim. Improving quality of care for cancer patients requires insight into their specific wishes, needs, and preferences concerning cancer care. The Oncologist CME Program is located online at http://cme.theoncologist.com/. To take the CME activity related to this article, you must be a registered user. Symptom Management and Supportive CareThe and attitude of physicians and nurses highest on their list of preferences. There were significant differences between male and female patients concerning preferences in health care in 15 of the 21 scales and in two of the eight single items. Without exception, women found the care aspects mentioned in these scales and items more important than men. Multivariate regression analysis showed that, of all the patient-and diseaserelated factors, gender was the most important independent predictor of patient preferences. Conclusion.Gender impacts cancer patients' needs and preferences and should be taken into account for optimal cancer care. Cancer care might be tailored toward gender, for example, with regard to the means and extent of communication, manner and extent of support, counseling and rehabilitation, consultation length, and physician assignment. The results of this study may guide health care professionals and organizations to develop a gender-specific health care approach to further improve cancer patientcentered care. The Oncologist 2010;15:648 -655

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Determinants of patient satisfaction with cancer care delivered by the Danish healthcare system

Heerdegen

Petersen

Jervelund

2017

Cancer

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Learning how patient characteristics influence the overall rating of care can enable health care providers to accommodate vulnerable patient groups. Identification of health care aspects that are independently associated with the overall rating of care may enable targeted efforts when planning and prioritizing initiatives aimed at improving the patient-experienced quality of care. Cancer 2017;123:2918-26. © 2017 American Cancer Society.

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'Patient Satisfaction' in Hospitalized Cancer Patients

Cited by 34 publications

References 22 publications

Nurse–patient communication in cancer care: does responding to patient's cues predict patient satisfaction with communication

Nurse–patient communication in cancer care: does responding to patient's cues predict patient satisfaction with communication

Gender-Related Needs and Preferences in Cancer Care Indicate the Need for an Individualized Approach to Cancer Patients

Determinants of patient satisfaction with cancer care delivered by the Danish healthcare system

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