A comparative analysis of the influences of specialized and non-specialized emotional intelligence training on patient satisfaction

Asiamah, Nestor; Danquah, Emelia

doi:10.1080/20479700.2019.1641652

Cited by 9 publications

(8 citation statements)

References 21 publications

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“…Increasing patient satisfaction along with increasing service quality has always been one of the concerns and demands of managers and decision makers [48][49][50]. Discussing the results can help managers in this regard [51]. Therefore, this section discusses scenario comparison, PROMETHEE rainbow and walking weights.…”

Section: Discussionmentioning

confidence: 99%

Ranking of hospitals in the case of COVID-19 outbreak: A new integrated approach using patient satisfaction criteria

Shirazi

Kia

Ghasemi

2020

International Journal of Healthcare Management

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Since December 2019, a new virus, called the Corona Virus Disease-2019 (COVID-19), triggers pneumonia outbreak from Wuhan across China, which now poses major health threats to public health. According to the World Health Organization, the death rate of this virus has been 3.4%. Hospitals are the most important element of the health care system during an outbreak like COVID 19. The main goal of hospitals is to provide high quality care to patients and meet their needs and expectations during an outbreak like COVID 19. The hospital must provide high quality services to meet patients' needs. Expectations are therefore one of the most important determinants of patients' or their families' evaluation of service quality, and accurate understanding of customer expectations is the most important step in defining and delivering high quality services. In this study, using the FAHP-PROMETHEE hybrid approach, we will rate hospitals in Sari city of Iran in terms of patient satisfaction during the outbreak of COVID 19. Therefore, first, patient satisfaction factors are identified under normal conditions and then patient satisfaction factors are identified during the outbreak of COVID 19 and hospitals are ranked under normal conditions and during the outbreak of COVID 19 using FAHP-PROMETHEE approach.

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Section: Discussionmentioning

confidence: 99%

Ranking of hospitals in the case of COVID-19 outbreak: A new integrated approach using patient satisfaction criteria

Shirazi

Kia

Ghasemi

2020

International Journal of Healthcare Management

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“…From the perspective of Hogan et al (2016), an aspect of student assessment that could have encouraged PA is the supervision of internships and student fieldwork. In the post-COVID-19 context however, academics in Africa did not conduct field assessment because students were observing social isolation and were not serving as interns (Muhumuza & Odula, 2020;Harrington & O'Reilly, 2020). We, therefore, decided not to measure and incorporate field assessment in this study, though future studies may have to consider it.…”

Section: Discussionmentioning

confidence: 99%

“…This may be owing to additional voluntary PA performed off the job with available resources such as PA knowledge, selfefficacy, and social support. According to some recent studies (Harrington & O'Reilly, 2020;Aperribai et al, 2020;Varea & González-Calvo, 2020), access to campus facilities (e.g. shops, cafeteria, lounges, etc.)…”

Section: Discussionmentioning

confidence: 99%

“…In harmony with best practices reported (Andreassen et al, 2018;, we assessed the mediating role of PA in the models by estimating the indirect influences of the job components on mental health. To assess the significance of the covariates, the relative fits of the two SEM models were compared based on the Akaike Information Criterion (AIC) in line with previous practices (Asiamah & Danquah, 2019). Statistical significance of the result was detected at p < 0.05.…”

Section: Methods Of Statistical Analysismentioning

confidence: 99%

“…Table 5 shows the fit statistics of the baseline and ultimate models. The table also contains standard criteria that a model with satisfactory fit should meet (Asiamah & Danquah, 2019). Both models met the recommended criteria, but the ultimate model produced a smaller Akaike Information Criterion (AIC) and was, therefore, of a higher fit.…”

Section: Analysis Of Primary Relationshipsmentioning

confidence: 99%

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The association between core job components, physical activity, and mental health in African academics in a post-COVID-19 context

et al. 2021

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This study examined the association between core job components (i.e. teaching, research, and student assessment), physical activity (PA), and mental health in a post-COVID-19 context. An online questionnaire administered via Google Forms was used to gather data from 1064 African academics in four countries. A sensitivity analysis was applied to adjust for covariates. Data were analyzed with the hierarchical linear regression analysis. The average age of participants was 44 years. The study found that PA was positively associated with research but negatively associated with student assessment. Mental health was positively associated with onsite teaching but negatively associated with online teaching and research. PA did not predict mental health and mediate the relationship between the job components and mental health. It is concluded that PA may not increase mental health in African academics in a post-COVID-19 situation that required the resumption of work while observing social distancing protocols.

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The Influence of Emotional Intelligence on the Work Engagement of Clinical Leadership: Resilience as a Moderator

Danquah

2021

Hospital Topics

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A comparative analysis of the influences of specialized and non-specialized emotional intelligence training on patient satisfaction

Cited by 9 publications

References 21 publications

Ranking of hospitals in the case of COVID-19 outbreak: A new integrated approach using patient satisfaction criteria

Ranking of hospitals in the case of COVID-19 outbreak: A new integrated approach using patient satisfaction criteria

The association between core job components, physical activity, and mental health in African academics in a post-COVID-19 context

The Influence of Emotional Intelligence on the Work Engagement of Clinical Leadership: Resilience as a Moderator

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