Ranking of hospitals in the case of COVID-19 outbreak: A new integrated approach using patient satisfaction criteria

Shirazi, Hossein; Kia, Reza; Ghasemi, Peiman

doi:10.1080/20479700.2020.1803622

Cited by 49 publications

(48 citation statements)

References 53 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…COVID-19 is an acute respiratory disease caused by acute respiratory syndrome ( Shirazi et al, 2020 ). The mortality rate of this disease is estimated between 1% and 5%, which varies according to the physiological characteristics of the patient ( Chen et al, 2020a , Vega, 2020 ).…”

Section: Introductionmentioning

confidence: 99%

An integrated sustainable medical supply chain network during COVID-19

Goodarzian

Taleizadeh

Ghasemi

et al. 2021

Engineering Applications of Artificial Intelligence

Self Cite

179

View full text Add to dashboard Cite

Nowadays, in the pharmaceutical industry, a growing concern with sustainability has become a strict consideration during the COVID-19 pandemic. There is a lack of good mathematical models in the field. In this research, a production–distribution–inventory–allocation–location problem in the sustainable medical supply chain network is designed to fill this gap. Also, the distribution of medicines related to COVID-19 patients and the periods of production and delivery of medicine according to the perishability of some medicines are considered. In the model, a multi-objective, multi-level, multi-product, and multi-period problem for a sustainable medical supply chain network is designed. Three hybrid meta-heuristic algorithms, namely, ant colony optimization, fish swarm algorithm, and firefly algorithm are suggested, hybridized with variable neighborhood search to solve the sustainable medical supply chain network model. Response surface method is used to tune the parameters since meta-heuristic algorithms are sensitive to input parameters. Six assessment metrics were used to assess the quality of the obtained Pareto frontier by the meta-heuristic algorithms on the considered problems. A real case study is used and empirical results indicate the superiority of the hybrid fish swarm algorithm with variable neighborhood search.

show abstract

Section: Introductionmentioning

confidence: 99%

An integrated sustainable medical supply chain network during COVID-19

Goodarzian

Taleizadeh

Ghasemi

et al. 2021

Engineering Applications of Artificial Intelligence

Self Cite

179

View full text Add to dashboard Cite

show abstract

“…Considering that the importance of hospitals as the main service providingcenters becomes evident during the outbreak of diseases such as Covid-19, access to patient satisfaction with the quality of services is very important, and understanding patients' demands is a complicated task, which is obtained only by measuring patient satisfaction [14].…”

Section: Introductionmentioning

confidence: 99%

A Study of Service Quality Gap From the Perspective of Coronavirus Patients Admitted to Farhikhtegan Hospital in Tehran, 2020

Khezeli¹

2021

IJND

View full text Add to dashboard Cite

Introduction: Assessing the quality of hospital services from the patients' viewpoint is the most important tool for managers and decision-makers in the health sector to improve the quality of services and do long-term planning. Thus, the present study was conducted to assess the gap in the quality of hospital services from the perspective of the patients with coronavirus admitted to Farhikhtegan Hospital. Methods: The present descriptive-analytical study was carried out on 100 patients admitted to the corona ward of Farhikhtegan Hospital through sampling. The required information was gathered using a questionnaire comprised two parts, including demographic characteristics and service quality assessment questions (SERVQUAL). Results: The highest and lowest mean quality of services in the perception section were obtained forresponsivenessand tangibility, with the scores of 19.2 and 14.5, respectively. Interms of expectations, the highest and lowest mean scores of the quality of services were those of reliabilityand tangibility dimensions (20.2 and 16.8, respectively). The service quality gap was positive for responsiveness and empathy dimensions, and negative for the others. Discussion and Conclusion:In order to improve the quality of services and reduce the gap in services, continuous planning and evaluation of service quality seems necessary.

show abstract

“…MCDM techniques can be used to solve problems related to the COVID-19 pandemic in health ( Majumder et al, 2020 , Sayan et al, 2020 , Albahri et al, 2020 , Shirazi et al, 2020 ), education (Alqahtan and Rajkhan, 2020), and various fields ( Vinodhini, 2020 , Korzeb and Niedziółka, 2020 ). The purpose and the methods used for some of these studies are summarized and presented in the subsequent paragraphs.…”

Section: Methodologiesmentioning

confidence: 99%

“… Shirazi et al (2020) used the fuzzy AHP-PROMETHEE hybrid approach to evaluate hospitals for patient satisfaction during the COVID-19 pandemic in one of the cities in Iran. For this study, patient satisfaction factors were determined primarily under normal conditions.…”

Section: Methodologiesmentioning

confidence: 99%

Comparative analysis of TOPSIS, VIKOR and COPRAS methods for the COVID-19 Regional Safety Assessment

Hezer

Gelmez

Özceylan

2021

Journal of Infection and Public Health

100

View full text Add to dashboard Cite

COVID-19, which emerged in December 2019, has affected the entire world. Therefore, COVID-19 has been a subject of research in various disciplines, especially in the field of health. One of these studies was the report made by the Deep Knowledge Group (DKG) consortium in which safe regions for COVID-19 were determined. In the report, the main criteria of quarantine efficiency, government efficiency of risk management, monitoring and detection, health readiness, regional resilience, and emergency preparedness are used in the evaluation of countries and regions (alternatives). As the data and research structure used in this report are based on multi-criteria, the purpose of this study is to evaluate and analyse the safety levels of 100 regions in the world in terms of COVID-19 using Technique for Order Performance by Similarity to Ideal Solution (TOPSIS), Vise Kriterijumsa Optimizacija I Kompromisno Resenje (VIKOR) and Complex Proportional Assessment (COPRAS) methods. The data and information required in the methods were obtained from a report prepared by the DKG. The results of the methods were compared with the ranking results presented in a report of the DKG. Accordingly, it has been observed that the method that provides the closest results to the results of the report is the COPRAS method, and the method that gives the most distant results is the VIKOR method.

show abstract

Ranking of hospitals in the case of COVID-19 outbreak: A new integrated approach using patient satisfaction criteria

Cited by 49 publications

References 53 publications

An integrated sustainable medical supply chain network during COVID-19

An integrated sustainable medical supply chain network during COVID-19

A Study of Service Quality Gap From the Perspective of Coronavirus Patients Admitted to Farhikhtegan Hospital in Tehran, 2020

Comparative analysis of TOPSIS, VIKOR and COPRAS methods for the COVID-19 Regional Safety Assessment

Contact Info

Product

Resources

About