A communication overload scale for use with mobile instant messaging in work management

Bahri, Shamshul; Fauzi, Ali; Ahmad, Nur Syazwani

doi:10.1016/j.digbus.2021.100003

Cited by 10 publications

(6 citation statements)

References 41 publications

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“…The present results show the influence of communication overload (0.284) on technostress, which could be related to the multiple instructions and coordination that students receive over the internet. It has been reported that communication overload can lower productivity [61] and affect students' academic performance [59,62]. Our results show that social overload (0.557) influences technostress, possibly related to the more frequent interaction on social networks and the virtual platforms of universities.…”

Section: Discussionmentioning

confidence: 57%

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Influence of Technostress on Academic Performance of University Medicine Students in Peru during the COVID-19 Pandemic

Álvarez-Risco

Del-Aguila-Arcentales

Yáñez

et al. 2021

Sustainability

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The current study aims to validate and apply an instrument to assess the relationship between communication overload, social overload, technostress, exhaustion and academic performance. We performed a cross-sectional, analytical study of 2286 university medical students to assess the influence of technostress as a mediator of social media overload, communication overload and mental exhaustion and its detrimental effect on the academic performance of university students in Peru during the COVID-19 pandemic. The research model was validated using partial least square structural equation modeling (PLS-SEM) to establish the influence of variables on the model. Communication and social overload were found to positively influence technostress by correlations of 0.284 and 0.557, respectively. Technostress positively influenced exhaustion by 0.898, while exhaustion negatively influenced academic performance by -0.439. Bootstrapping demonstrated that the path coefficients of the research model were statistically significant. The research outcomes may help university managers understand students’ technostress and develop strategies to improve the balanced use of technology for their daily academic activities.

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Section: Discussionmentioning

confidence: 57%

“…It is hypothesized that communication overload and social overload lead to technostress [59][60][61][62], which causes exhaustion and negatively influences academic performance [59,63,64]. The following hypotheses are proposed to describe the complete path to connect the variables: Hypothesis 1 (H1).…”

Section: Development Of Hypothesismentioning

confidence: 99%

Influence of Technostress on Academic Performance of University Medicine Students in Peru during the COVID-19 Pandemic

Álvarez-Risco

Del-Aguila-Arcentales

Yáñez

et al. 2021

Sustainability

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“…This research has the objective to determine the impact of the information overload in social media on consumer's behavior. The online questionnaire contained 10 items about different perceptions on information overload related to the difficulty of handling the amount of information (1 item adapted from Liu, et al, 2021;Swar, et al, 2017), the perception related to the huge quantity of information (4 items adapted from (Guo, et al, 2020;Zhang, et al, 2016), the overwhelming situation of handling the received information (3 items adapted from Lin, et al, 2021;Cao and Sun, 2018) and the feelings related to information overload (2 items adapted from Bahri, et al, 2020;Stephens, et al, 2017;Schrock, 2015). The items have been measured with the help of a 7-point Likert scale, having 7 for total agreement and 1 for total disagreement.…”

Section: Methodsmentioning

confidence: 99%

Consumers’ Perception on Information Overload in a Digital Society

Badescu¹,

Hrib²

2021

New Trends in Sustainable Business and Consumption

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Each consumer is confronted daily, 24 hours a day, to a real bombardment of information. They are assaulted by a flow of data and information that are frequently received from unknown sources without documentation, belonging to unknown authors without professional notoriety. The topic of the present information overload is of interest for both private consumers and for public or private organizations. We face information overload from the submission of a document in a public institution of the state to the daily activities, at home or at job. The objective of this article is to determine the differences and similarities in the perception of consumers regarding information overload on social media and in a digitalized society. The results of the discriminant analysis show that people older than 30 years did not find hard to get the information that is relevant to their needs from the excessive amount of information available on social media compared to the people younger than 30 years. The older consumers have also responded that they are not overwhelmed or distracted by the amount of information processed daily on social media compared to the young ones.

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“…Communication overload using social media has been identified as a stressor that negatively impacts users’ psychological states [ 32 , 53 , 54 ]. Previous studies have empirically discovered that communication overload induced technostress among employees in the work setting [ 56 , 57 ]. Employees bear communication overload when they received excessive demands for communication through social media and were positively associated with social media exhaustion [ 19 ].…”

Section: Literature Reviewmentioning

confidence: 99%

The Effect of WhatsApp Usage on Employee Innovative Performance at the Workplace: Perspective from the Stressor–Strain–Outcome Model

Kasim

Fauzi

Yusuf

et al. 2022

Behavioral Sciences

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Social media applications have increasingly become a valuable platform for personal communication and knowledge sharing in working life. Several researchers have considered the direct role of social media usage in influencing job performance. However, limited studies explore how social media use may impact employees’ job performance, especially in innovativeness. Moreover, inconsistencies in the findings exist in the literature regarding whether social media improves employees’ job performance or causes harm. By adapting the stressor–strain–outcome (SSO) model, the present study investigates how WhatsApp use at work can predict social media overloads that might induce technostress and, subsequently, affect employees’ innovative job performance. Thus, 206 Malaysian employees from the government and private sectors participated in this study and the data were analyzed using partial least squares structural equation modeling (PLS-SEM). The findings show that social media, predominantly WhatsApp, used at work has a mild but statistically significant influence on information overload, communication overload, and social overload. In addition, information overload and communication overload positively influence technostress, except for social overload. Subsequently, technostress does not have an impact on innovative job performance. This study provides theoretical and practical implications for extending the knowledge and mitigating plans and efforts to improve employees’ performance at work. Therefore, this study helps mitigate the dearth of research pertaining to the roles of social media use at work on employees’ innovative job performance.

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A communication overload scale for use with mobile instant messaging in work management

Cited by 10 publications

References 41 publications

Influence of Technostress on Academic Performance of University Medicine Students in Peru during the COVID-19 Pandemic

Influence of Technostress on Academic Performance of University Medicine Students in Peru during the COVID-19 Pandemic

Consumers’ Perception on Information Overload in a Digital Society

The Effect of WhatsApp Usage on Employee Innovative Performance at the Workplace: Perspective from the Stressor–Strain–Outcome Model

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