A Collaboration Model for ERP User-System Interaction

Cooprider, Jay G.; Topi, Heikki; Xu, Jennifer; Dias, Martín; Babaian, Tamara; Lucas, Wendy T.

doi:10.1109/hicss.2010.5

Cited by 15 publications

(5 citation statements)

References 19 publications

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“…The results of this collaboration have been reported, for example, in Babaian, Lucas, and Topi (2007), Babaian et al (2010), andCooprider et al (2010). Cooprider et al (2010), presented at HICSS 2010, can be considered an early version of this paper. We also thank Anna Karpovsky and Martin Dias for their assistance with the content coding tasks.…”

Section: Acknowledgmentsmentioning

confidence: 82%

A Conceptual Model for User-System Collaboration: Enhancing Usability of Complex Information Systems

Xu¹,

Topi²

2017

CAIS

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Abstract:A variety of organizations around the world use complex information systems (e.g., enterprise resource planning and supply chain management systems). However, poor usability caused by system complexity continues to frustrate users and damage the reputation of these systems. In this study, we address usability issues with complex information systems from the human-computer collaboration perspective by modeling user-system interaction as a joint activity between the system and its users. We propose a conceptual model for user-system collaboration, elaborate on the components in the model and the relationships between the components, derive the required capabilities for collaborative information systems, and establish conceptual relationships between system collaborative behaviors and usability. We use empirical evidence gathered from a qualitative field study on ERP systems to illustrate the model and the possible impact of system collaborativeness (i.e., the presence or absence of collaborative capabilities) on usability. We do so to provide a strong conceptual foundation for modeling user-system collaboration and to encourage designers to employ the collaboration metaphor during system design and, thus, help them develop future complex information systems with better usability.

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Section: Acknowledgmentsmentioning

confidence: 82%

A Conceptual Model for User-System Collaboration: Enhancing Usability of Complex Information Systems

Xu¹,

Topi²

2017

CAIS

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“…The Proviado framework provides the means for personalized views of business processes and process instances at different levels of granularity Despite promising progress, the potential of process visualization for improving ERP usability has yet to be recognized. Several studies have investigated the types of usability issues most frequently experienced by ERP users, and the lack of operational task support has been repeatedly reported as a factor causing negative perceptions of a system's usability ; (Calisir and Calisir, 2004); (Cooprider et al, 2010). Many ERP systems do not provide search functionality for users to find the correct task pages, there are no recommendations for future actions, and critical process context and progress information is often not easily accessible ; (Cooprider et al, 2010).…”

Section: Related Workmentioning

confidence: 99%

“…The goal of the research presented here is to explore how process mining and visualization can be used to assist ERP system users during active system use. Usability is one of the major factors impacting the success and failure of ERP implementations in organizations (Hestermann, 2009), with users experiencing difficulties in locating tasks, navigating between task pages, and understanding the process context Cooprider et al, 2010). In an earlier paper (Babaian et al, 2007), we explored how process visualizations could be used for aiding users in navigating the steps within a process and monitoring their progress.…”

Section: Introductionmentioning

confidence: 99%

Visualizing ERP Usage Logs in Real Time

Lucas¹,

Xu²,

Babaian

2013

Proceedings of the 15th International Conference on Enterprise Information Systems

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We present a prototype system that visualizes business process models extracted from usage logs for providing support to Enterprise Resource Planning (ERP) system users in real time. While process mining and visualization techniques are commonly applied to off-line data analytics and process management, far less attention has been focused on how they can be applied in real time to assisting users of complex system interfaces. The approach described in this paper demonstrates the application of interactive visualizations to providing ERP system users with process-, task-, and context-related information during active system use. Such information is vital to the users' understanding of the supported processes and affects their ability to make the most effective use of the system, yet it is typically hidden behind opaque interfaces. Dynamicallygenerated interactive process visualizations that draw on data captured to usage logs are one way to open a much needed window for ERP users.

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“…Enterprise Resource Planning (ERP) systems are vital for managing the processes and resources of modern organizations. The significant corporate investments in these systems do not always provide the desired results, however, and inadequate usability characteristics are at least partly to blame (Iansiti, 2007;Hamerman, 2007;Cooprider et al, 2010;Topi, Lucas, and Babaian, 2005).…”

Section: Introductionmentioning

confidence: 99%

Modeling Data for Enterprise Systems with Memories

Babaian

Lucas

2013

Journal of Database Management

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Enterprise Resource Planning (ERP) systems are widely used but notoriously difficult to learn and master. The authors propose that a database approach to representing the system’s tasks, interface components, and usage logs in conjunction with the ERP domain data can serve as a foundation for improving system usability. The framework the authors designed supports automatic logging of user-system interactions and automated analysis of the logged data for enabling a variety of interface enhancements and assessments that can be performed dynamically by the system. Compared to existing work on usage logging, the authors’ framework expands the logging capabilities of ERP systems while providing a unifying basis for many different kinds of applications of log data.

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A Collaboration Model for ERP User-System Interaction

Abstract: Abstract

Cited by 15 publications

References 19 publications

A Conceptual Model for User-System Collaboration: Enhancing Usability of Complex Information Systems

A Conceptual Model for User-System Collaboration: Enhancing Usability of Complex Information Systems

Visualizing ERP Usage Logs in Real Time

Modeling Data for Enterprise Systems with Memories

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