A case-based reasoning framework for workflow model management

Madhusudan, Therani; Zhao, Jing; Marshall, Byron

doi:10.1016/j.datak.2004.01.005

Cited by 126 publications

(26 citation statements)

References 19 publications

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“…Case-based design has been shown effective in process design/redesign and workflow management [25,28]. Searching and exploring a case repository can benefit from social classification [60] and social tagging [12,30].…”

Section: Literature Reviewmentioning

confidence: 99%

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Supporting process design for e-business via an integrated process repository

Wang

2010

Inf Technol Manag

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Business process design is an integral part of e-business engineering. Given that e-business models usually involve a wide range of business processes across different business functions with complex activities, events, and documents, process design for e-business is a very challenging task. Although various process reference models (PRMs) have been developed to provide guidelines for process design, research on leveraging multiple PRMs to support process design for e-business has been scant. In this paper, we demonstrate that the diverse process design requirements in e-business are best satisfied by utilizing multiple PRMs via a case study. Then, we propose a collaborative approach grounded in knowledge management theory to integrating multiple process reference models to better support process design in e-business. We equip the integrated process repository with a set of novel features based on Web 2.0 technologies to enhance its utility, efficiency, and quality for process design support. A prototype system is developed and user experiments are conducted to evaluate the system.

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Section: Literature Reviewmentioning

confidence: 99%

“…A recommender system can provide recommendations systematically at low cost [4,16,17,25]. The recommender system can utilize a hybrid set of input including peer recommendations, classifications, tags, user profiles, and textual descriptions of problem situations, usage history, and user feedbacks.…”

Section: Literature Reviewmentioning

confidence: 99%

Supporting process design for e-business via an integrated process repository

Wang

2010

Inf Technol Manag

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“…The system in [27], for instance, uses generalized workflow templates (i.e. a kind of prototypes) as well as concrete cases of previously defined workflows, in order to help the user in authoring her model.…”

Section: Related Workmentioning

confidence: 99%

Prototype-based management of business process exception cases

Montani

2009

Appl Intell

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Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies.To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions.The system is currently in use at one of the largest logistics centres in Italy.

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“…A case-based reasoning framework for the storage and re-use of process models has been developed in Madhusudan et al (2004) and we are adapting the same for purposes of model management.…”

Section: Additional Extensionsmentioning

confidence: 99%

“…The web services framework for model management (called MM-WS), for Model management with Web Services, builds on our recent research on developing the Integrated Service Planning and Execution approach (Madhusudan et al, 2003;Madhusudan & Uttamsingh, 2006), and tools for process model management (Madhusudan, Zhao & Marshall, 2004). Enabling distributed decision support, by facilitating dynamic access to data and processes in an intra-and inter-organizational context, is a high-potential application of web services technology.…”

Section: Introductionmentioning

confidence: 99%

A web services framework for distributed model management

Madhusudan

2006

Inf Syst Front

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Distributed model management aims to support the wide-spread sharing and usage of decision support models. Web services is a promising technology for supporting distributed model management activities such as model creation and delivery, model composition, model execution and model maintenance to fulfill dynamic decision-support and problem solving requests. We propose a web services based framework for model management (called MM-WS) to support various activities of the model management life cycle. The framework is based on the recently proposed Integrated Service Planning and Execution (ISP & E) approach for web services integration. We discuss encoding of domain knowledge (as individual models) and utilize the MM-WS framework to interleave synthesis of composite models with their execution. A prototypical implementation with an example is used to illustrate the utility of the framework to enable distributed model management and knowledge integration. Benefits and issues of using the framework to support model-based decision-making in organizational contexts are outlined.

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A case-based reasoning framework for workflow model management

Cited by 126 publications

References 19 publications

Supporting process design for e-business via an integrated process repository

Supporting process design for e-business via an integrated process repository

Prototype-based management of business process exception cases

A web services framework for distributed model management

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