Prototype-based management of business process exception cases

Montani, Stefania

doi:10.1007/s10489-009-0165-z

Cited by 8 publications

(2 citation statements)

References 25 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Montani [17] proposes a CBR approach for supporting the management of exceptions in the business process execution. He developed a method for the semantic retrieval of data-centric workflows from a repository [16].…”

Section: Review Of Literaturementioning

confidence: 99%

Developing a Case-Based Retrieval System for Supporting IT Customers

Hanandeh¹

2018

IJCSEA

View full text Add to dashboard Cite

The case-based reasoning (CBR) approach is a modern approach. It is adopted for designing knowledgebased expertise systems. The aforementioned approach depends much on the stored experiences. These experiences serve as cases that can be employed for solving new problems. That is done through retrieving similar cases from the system and utilizing their solutions. The latter approach aims at solving problems through reviewing, processing and applying their experiences. The present study aimed to shed a light on a CBR application. That is done to develop a new system for assisting Internet users and solving the problems faced by those users. In addition, the present study focuses on the cases retrieval stage. It aimed at designing and building an experienced inquiry system for solving any problem that internet users might face when using a case-based reasoning (CBR) dialogue. That shall enable internet users to solve the problems faced when using the Internet. The system that was developed by the researcher operates through displaying the similar cases through a dialogue. That is done through using a well-developed algorithm and reviewing the relevant previous studies. It was found that the success rate of the proposed system is high.

show abstract

Section: Review Of Literaturementioning

confidence: 99%

Developing a Case-Based Retrieval System for Supporting IT Customers

Hanandeh¹

2018

IJCSEA

View full text Add to dashboard Cite

show abstract

“…[20]), and many examples of CBR-based process change reuse and workflow adaptation support have been proposed (see e.g. [12,10,25,14,15]). …”

Section: Introductionmentioning

confidence: 99%

A Case-Based Approach to Business Process Monitoring

Montani

Leonardi

2010

Artificial Intelligence in Theory and Practice III

Self Cite

View full text Add to dashboard Cite

Abstract. The agile workflow technology deals with flexible workflow adaptation and overriding, in case of foreseen as well as unforeseen changes and problems in the operating business environment. One key issue that an agile workflow system should address is Business Process (BP) monitoring. This consists in properly highlighting and organizing non-compliances and adaptations with respect to the default process schema. Such an activity can be the starting point for other very critical tasks, such as quality assessment and process reengineering.In this paper, we introduce an automated support to BP monitoring, which exploits the Case-based Reasoning (CBR) methodology. CBR is particularly well suited for managing exceptional situations, and has been proposed in the literature for process change reuse and workflow adaptation support. Our work extends these functionalities by retrieving traces of process execution similar to the current one, which can then be automatically clustered. Retrieval and clustering results can provide support both to end users, in the process instance execution phase, and to process engineers, in (formal) process quality evaluation and long term process schema redefinition. Our approach in practice is illustrated by means of a case study in the field of stroke management.

show abstract