A business process-oriented method of KM solution design: A case study of Samsung Electronics

Lessons from the business sector for successful knowledge management in health care: A systematic review

“…Individuals themselves can be barriers to effective KM if they are unqualified, inappropriate authorities (such as individuals who are in a position of power without the appropriate KM training, understanding of its purpose, etc. ), resistant to change [6,26,71,84,92,93], or have insufficient technology skills [6,84,93]. Discussing problems, sharing, or thinking out loud may not come naturally to some, and as such can pose a personal challenge [93], which may also be detrimental to a KM system, since knowledge sharing is a fundamental component of KM.…”

“…The intangible element associated with knowledge (e.g., "managing stuff in people's heads"), and the nature of organizational learning [5,61,66,92], along with having no standard KM definition are all serious barriers to the success of KM initiatives [23,30]. A lack of clarity about the measurement of KM processes can also hinder KM initiatives [44,45,61,68].…”

Enterprise Information Portals in support of business process, design teams and collaborative commerce performance

“…External integration mechanisms include collaborative B2B e-commerce systems like supply chain management, which enable the c-commerce system to perform more efficiently (Lee et al, 2003). Baloh, Uthicke, and Moon (2008) present the case of the Samsung Electronics mobile branch to demonstrate that knowledge management projects can be more successful if they are treated as business process-oriented organizational change projects. Knowledge management activities should be integrated into day-to-day business processes to ensure continual process improvement and to facilitate learning and gradual development of organizational memory (Benbya et al, 2004).…”

Transform customer knowledge into company value—case of a global retailer

“…4. This structure is a modified combination of process-oriented KM solution and CKM model proposed by Baloh et al [2] and Garcia-Murillo and Annabi [4], respectively. Steps 1 to 3 are used to identify the main area to improve and goal through customer knowledge revealing.…”

“…Some companies use KM tools to obtain customer knowledge such as the problems customers might encounter and solutions or advise selected [1]. Baloh et al [2] proposed a six-step KM solution design method to successfully treat business process-oriented organizational change projects.…”