A bibliometric analysis of work engagement in the hospitality and tourism industry

Abstract

PurposeFor the past two decades, researchers have been exploring knowledge of work engagement in the hospitality and tourism industry (HTI). This study aims to provide a comprehensive analysis of global research trends in the field through a bibliometric analysis.Design/methodology/approachA total of 335 papers from 2005 to 2021 were searched using the Scopus database. The analysis focused on the temporal distribution, most productive journals, countries/territories, institutions, authors, international and authors' collaboration, the most cited publications and author keywords. The VOS viewer and R software were used to visualise the scientific landscapes.FindingsThe results indicated a rapidly increasing trend of studies on work engagement in the HTI. The journal with the most published articles was the International Journal of Hospitality Management. The USA ranked first in production, and Karatepe, O.M., from Turkey was the leading author. The first and most cited article was from Salanova et al. (2005). Other themes were identified, mainly related to job resources and outcomes associated with work engagement.Practical implicationsThe study provides a more comprehensive understanding of the progress of work engagement in HTI studies and offers clues for further investigation in this field.Originality/valueThis is the first paper to explore work engagement in the HTI using quantitative and visualised bibliometric analysis.

Bibliometric Analysis and Visualization of Global Research on Employee Engagement

“…Han et al [26] investigated global research trends on work engagement in the hospitality and tourism industry, analyzing 335 articles published between 2005 and 2021 using the Scopus database. The study stressed a significant and rapid growth in research focusing on work engagement in this industry.…”

Engaging employees through transformational leadership: the mediating role of emotional energy

“…Job resources include rewards, performance feedback, coaching and social and supervisor support (Bakker and Demerouti, 2008). Job demands and job resources instigate a health impairment and a motivational process, respectively (Bakker and Demerouti, 2017); we focus on the motivational process in this research to understand the formation of work engagement (Han et al , 2022).…”

The Moderating Role of Internal Marketing on the Relationship Between Organizational Trust and Job Engagement: Evidence From Hotels and Travel Agencies

“…The turbulent hospitality and tourism industry demands a competitive workforce capable of exceeding expectations to ensure organizational survival and sustainability (Meynaar et al, 2021;El-Sherbeeny et al, 2023;Alshehri et al, 2024). Recognizing this critical need, the industry is strategically shifting its focus from conventional elements to cultivating passionate and engaged employees (Han et al, 2023;Khairy et al, 2023a ;Khairy et al, 2023c). This shift prioritizes fostering a work environment that inspires dedication, vigor, and absorption, ultimately leading to superior performance and customer satisfaction (Liu et al, 2022;Kanjanakan et al, 2023).…”