16. Managing Change in Turbulent Times and Building the Way for Future Success

Shropshire, Sandra; Semenza, Jenny; Koury, Regina

doi:10.1515/9783110413106-019

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Examples From Two Academic Libraries1

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2019

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“…This is useful since KM can be used in reaction to change and/or unforeseen events and as a preventive. Each identifies the KM practices deployed, using those articulated in Shropshire et al (2016). When considered in total, these KM practices tend to fall naturally into three categories: communication, education, and knowledge retention, which should not be surprising, since they are consistent with the concept of a service organization such as a library.…”

Section: Examples From Two Academic Librariesmentioning

confidence: 99%

Knowledge management in practice in academic libraries

2019

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Developments in higher education present disruptions in the normal operations of an academic library. Shrinking budgets, technological innovations, and changes in staffing each cause organizations to question traditional mores and can motivate managers to utilize new ways of thinking to manage workflow and to address evolving institutional initiatives. Knowledge management has emerged as one such way of thinking about management challenges. The authors present basic knowledge management principles, and identify and analyse knowledge management practices at two academic libraries.

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Section: Examples From Two Academic Librariesmentioning

confidence: 99%