Are you getting full benefits from the use of social media? A review combining the concepts of social media, social capital and knowledge sharing

Abstract

Purpose - The social media have become powerful tools that can be used to do much more than connecting relatives and friends, helping find a job or providing advertising space. This study aims to present the benefits of combining the subjects related to Knowledge Sharing, Social Media and Social Capital theory.Design/methodology/approach – Literature review of 22 papers identified as relevant when combining the subjects Social Media, Social Capital and Knowledge Sharing. The 22 documents were subjected of content analysis.Findings – The analysis of the literature revealed two fundamental roles for social media within organizations – an operational role – working as a channel or tool; a transformative role – used to support organizational strategy.Research limitations/implications - The limitation of this study is related to the limited number of papers that resulted from the search.Practical implications – The benefits of combining the three subjects include improvements on informal communication, better collaboration and cooperation, and a positive influence on job performance and innovation.Originality/value - The proposed research agenda highlights the importance of future investigations into the sharing of tacit knowledge through Social Media; focusing on how to generate trust via Social Media and suggests research attention related to knowledge protection.

Analyzing the Role of the @sapawarga_jabar Twitter Account in Advancing Digital-Based Public Services towards Smart City Development in West Java Province, Indonesia

“…The internet has become a tool for the government to provide fast and easy services, and involve the public to monitor the course of public services, therefore, there are benefits of social media in government (Santos et al, 2021), including (1) encouraging government efficiency by using social media, can be achieved effectively wider and faster with artificial intelligence technology used as a tool in the data analysis process. ( 2) restoring public trust that has collapsed in an all-digital era where people find it difficult to filter hoax news information on social media Twitter can create a sense of distrust with the government's digital track record, so it will be more personal and communicative.…”