Purpose Knowledge sharing among individuals from different teams is rare. Agile methods encourage only the exchange of tacit knowledge within teams. This study aims to analyse the influence of trust, norms of cooperation and reciprocity on tacit and explicit knowledge sharing among individuals from different software development teams. Design/methodology/approach Data were collected using a cross-sectional survey involving 205 individuals working in software development teams. The authors adopted a mixed-methods approach involving partial least squares structural equation modelling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA). Findings PLS-SEM shows: the antecedents have different influence in tacit knowledge sharing (TKS) and in explicit knowledge sharing (EKS); trust influences directly TKS, and it only influences EKS indirectly, while reciprocity influences TKS directly and EKS both directly and indirectly; norms of cooperation directly influence TKS, and they only influence EKS indirectly. Overall, the fsQCA findings support PLS-SEM results: TKS contributes to EKS; reciprocity or trust is a sufficient condition for TKS and EKS; norms of cooperation are a sufficient condition for TKS; larger firms without high levels of reciprocity and trust cannot expect TKS and EKS. The quantitative and qualitative results are aligned. Research limitations/implications The results cannot be generalisable because snowball sampling was used, and most of the respondents were Brazilians. Practical implications This study should help managers and scholars: to appreciate the relevancy of TKS among individuals using agile methods to nurture EKS and to understand the different effects of reciprocity, trust and norms of cooperation on both TKS and EKS. Originality/value Considering three constructs, this study uses a mixed-methods approach to investigate the potential of the relational dimension of social capital theory to leverage TKS and EKS, to overcome the limitations of agile methods. The originality of this study regards that it shows the constructs of relational social capital influencing TKS and EKS differently.
Purpose - The social media have become powerful tools that can be used to do much more than connecting relatives and friends, helping find a job or providing advertising space. This study aims to present the benefits of combining the subjects related to Knowledge Sharing, Social Media and Social Capital theory.Design/methodology/approach – Literature review of 22 papers identified as relevant when combining the subjects Social Media, Social Capital and Knowledge Sharing. The 22 documents were subjected of content analysis.Findings – The analysis of the literature revealed two fundamental roles for social media within organizations – an operational role – working as a channel or tool; a transformative role – used to support organizational strategy.Research limitations/implications - The limitation of this study is related to the limited number of papers that resulted from the search.Practical implications – The benefits of combining the three subjects include improvements on informal communication, better collaboration and cooperation, and a positive influence on job performance and innovation.Originality/value - The proposed research agenda highlights the importance of future investigations into the sharing of tacit knowledge through Social Media; focusing on how to generate trust via Social Media and suggests research attention related to knowledge protection.
Qual será o ponto de equilíbrio entre compartilhar e proteger? Este ensaio teórico analisa as motivações para se compartilhar conhecimento e as necessidades de proteção desse conhecimento a partir da análise de 28 artigos publicados no periódico MIS Quarterly desde o ano de 2005. Existiram épocas em que era preciso entender as barreiras e motivações para o compartilhamento do conhecimento para então incentivar o compartilhamento. No entanto, estudos mais recentes mostram preocupações das organizações em proteger o conhecimento, devido ao risco de perdas estratégicas. Com o passar do tempo, fatores como desenvolvimento da tecnologia, disseminação das mídias sociais, entre outros, influenciaram o comportamento de compartilhamento das pessoas. Os resultados apresentados neste estudo sugerem que o compartilhamento do conhecimento e a sua proteção são igualmente críticos e que é preciso haver a gestão efetiva desse conhecimento.
We live in an economy based on knowledge where the socialization that takes place through relation networks is the key in the construction of this knowledge. The aim of this research is to explore the state of the art of Knowledge Management in teams inside organizations and in conjunction with the theory of Social Capital. To achieve the proposed aim, a systematic review of literature, using thirty three articles – thirty with empirical research and three theoretical articles – was carried out. The academic contribution is the understanding of the operation of Social Capital and Knowledge Management in teams that make use of agile methods in carrying out work. The technical contributions for team and project managers are presented through consolidation of factors that were identified or supported by the research as influencing performance, learning, and improvement of processes, among others.
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