Assessing quality performance through seven total quality management practices

Hussain, Sharafat; Alsmairat, Mohammad A.K.; Al-Ma’aitah, Noor; Almrayat, Sura

doi:10.5267/j.uscm.2022.12.002

Cited by 3 publications

(4 citation statements)

References 38 publications

(98 reference statements)

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“…However, these findings are consistent with [32,42] who pointed out that banks that have more awareness among employees and PU with EOU as AI features will be reflected in their effects on their HRM performance. The results of this study show that trust can achieve by PU and EOU with different supporting claims about the importance of these enablers [40,45]. Since this study revealed that PU and EOU have a positive effect on trust when implementing AI in HRM, it follows that if an organization has higher levels of PU and EOU, it will be better able to identify and manage the potential risks in the AI, resulting in a more effective and responsive mechanism.…”

Section: Discussionmentioning

confidence: 78%

“…In the context of a corporate IT environment, infrastructure refers to the collective hardware, software, network resources, and services that are necessary for the existence, operation, and management of the environment [43][44][45]. Infrastructure systems will be crucial in supplying and maintaining services for this ever-increasing demand as AI applications become more connected, complicated, and digitalized [46].…”

Section: H2: Perceived Usefulness Has a Significant Impact On The Ado...mentioning

confidence: 99%

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Assisting artificial intelligence adoption drivers in human resources management: a mediation model

Qahtani¹,

Alsmairat²

2023

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This study investigates the artificial intelligence (AI) adoption drivers and the mediating effects of trust and how the latter influence human resources management (HRM) of the banking sector in Saudi Arabia. A survey-based questionnaire was employed to collect data from 261 practitioners and professionals working in different banks in Saudi Arabia. Partial least squares structural equation modelling (PLS-SEM) was used to analyze data. Significant and positive effects of perceived usefulness and trust on artificial intelligence adoption in human resource management are highlighted by the results. In addition, the indirect effects of trust between perceived usefulness and AI adoption in human resource management were also found to be significant.

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Section: Discussionmentioning

confidence: 78%

Section: H2: Perceived Usefulness Has a Significant Impact On The Ado...mentioning

confidence: 99%

Assisting artificial intelligence adoption drivers in human resources management: a mediation model

Qahtani¹,

Alsmairat²

2023

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“…New enigmas now include pondering on supply to evaluate the adequate place and time for distribution. However, SC management and TQM are important for an organization’s SP (Hussain et al , 2023; Vanichchinchai and Igel, 2009). The study of Billah et al (2023) investigated the influence of ethical sensitivity, Internet of Things (IoT) and SC collaborations on the SP of the SC in Bangladesh.…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Supply chain partnership and sustainable performance: does TQM mediate the relationship?

Alsmairat,

Al-Ma’aitah,

Al-hwameil

et al. 2024

IJQSS

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Purpose The purpose of this study is to assess the effect of supply chain (SC) partnerships on sustainable performance (SP) and investigate the potential mediating role of total quality management (TQM). Design/methodology/approach A total of 185 responses were collected from pharmaceutical industry employees. The research data were analyzed using the partial least squares structural equation modeling approach. Findings The results reveal that relationships with suppliers (RS), distributors (RD) and intermediaries (RI) have a direct impact on SP. In addition, this study found that TQM serves as a mediator between RS, RD, RI and SP. This study enhances the understanding of the significance of TQM, SC and SP in business environment development. The findings suggest that organizations in the Jordanian pharmaceutical industry should prioritize the enhancement of their RS, intermediaries and distributors to improve their SP. Originality/value By providing decision-makers with valuable information, this study enables them to identify and implement TQM and SC practices to enhance the SP of pharmaceutical companies in Jordan.

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“…Healthcare quality is a topic of utmost importance given the numerous challenges faced by hospitals (Zaid et al, 2020). Indeed, the cost of health services, the required investments in technologies and facilities, the variability in customers' requirements and the pressure on health organizations to improve their services are all issues that complicate managing the healthcare sector (Aiken et al, 2012;World Health Organization, 2016;Alolayyan et al, 2011a;Hussain et al, 2023). To face such challenges, deploying QMP is one of the approaches to maintain and improve healthcare services (Chang et al, 2013).…”

mentioning

confidence: 99%

Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives: evidence from Jordanian public hospitals in the aftermath of COVID-19

Alsmairat

Baz

Al-Ma’aitah

2023

IJQRM

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PurposeThis study investigates the effects of top management commitment (TMC) and Kaizen on quality management practices (QMP) and how the latter influence the performance of Jordanian public hospitals in the aftermath of COVID-19.Design/methodology/approachA survey-based questionnaire was employed to collect data from 222 practitioners and professionals working in public hospitals in Jordan. Partial least squares structural equation modeling (PLS-SEM) was undertaken to analyze data.FindingsSignificant and positive effects of TMC and Kaizen (continuous improvement) on QMP are highlighted by the results. The findings also show that QMP has a positive and significant impact on public hospitals' performance. Furthermore, the effects of TMC and Kaizen on performance were also found to be significant.Research limitations/implicationsPractitioners and researchers will gain a greater understanding of how implementing QMP can enhance the performance of public hospitals in the context of the COVID-19 outbreak. The results underline the important role of Kaizen and TMC in the success of QMP and their effect on performance. This research is a cross-sectional study, and there is a need to conduct further empirical investigation based on secondary data or objective measurement of performance.Originality/valueThis research is one of the first studies to investigate the effects of QMP on public hospitals' performance following the COVID-19 outbreak. This study is one of the empirical examinations of QMP and Kaizen in developing countries by investigating Jordanian public hospitals.

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Assessing quality performance through seven total quality management practices

Cited by 3 publications

References 38 publications

Assisting artificial intelligence adoption drivers in human resources management: a mediation model

Assisting artificial intelligence adoption drivers in human resources management: a mediation model

Supply chain partnership and sustainable performance: does TQM mediate the relationship?

Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives: evidence from Jordanian public hospitals in the aftermath of COVID-19

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