Indicador de falhas de qualidade baseado na percepção dos usuários de Habitação de Interesse Social

Berr, Leticia Ramos; Echeveste, Márcia Elisa Soares; Lorenzi, Luciani Somensi; Formoso, Carlos Torres

doi:10.1590/s1678-86212015000400037

Cited by 7 publications

(7 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…One way to objectively measure the quality of buildings is by measuring the occurrence of defects in the final product [12,13] and investigating how their occurrence impacts customer satisfaction [14]. This study adopted the definision of a defect as "a shortcoming or falling short in the performance of a building element" [15], and categorizes defects into three categories: (1) technical, when the functional performance of a structure or element is decreased due to material or workmanship problems; (2) aesthetic, when there is a problem with the appearance of an element, but its functioning is not affected; and (3) functional, when elements in the residential unit do not function as planned.…”

Section: Definition Incidence and Relationship With Managerial Indicatorsmentioning

confidence: 99%

“…In general, three main categories of studies about defects in buildings have been identified. The first category uses data about defects to evaluate the risks and financial impact of these defects, e.g., [5,6], whereas the second one uses customer input to evaluate their satisfaction with the building, based on post-occupancy analysis, e.g., [9,14,16]. A third category focuses on identifying the causes of construction defects and measuring the incidence of rework associated with such defects [10,17], related costs of rework [18], and more recently on conceptualizing rework based on error and violation and associated consequences for quality, safety, and the environment [19,20].…”

Section: Definition Incidence and Relationship With Managerial Indicatorsmentioning

confidence: 99%

“…Additional studies have shown that the production process, product handover, and post-occupancy customer services have a significant impact on how customers perceive and evaluate the quality of a building project [7,8,14,22]. The occurrence of defects after the product handover and poor customer service can greatly impact customer satisfaction.…”

Section: Definition Incidence and Relationship With Managerial Indicatorsmentioning

confidence: 99%

See 2 more Smart Citations

CBA-Based Evaluation Method of the Impact of Defects in Residential Buildings: Assessing Risks towards Making Sustainable Decisions on Continuous Improvement Activities

et al. 2021

View full text Add to dashboard Cite

Evaluating the impact of defects in buildings and ranking the most impactful ones enables construction companies to better choose which paths to take in light of continuous improvement activities to support more sustainable decisions regarding the design and operation of buildings. As a result, the risks of the different choices are more clearly identified while assessing all tangible and intangible aspects of residential building defects in a structured way. Although recent studies on managing construction defects in residential buildings have focused on monetary losses associated with maintenance activities based on the defect’s frequency and severity, these studies do not take into account the levels of customer satisfaction. To address this gap, this paper proposes a novel evaluation method of the impact of defects to support decision-making in managing defect occurrences in residential buildings. The goal is to rank the defects’ impact based on a combination of some critical aspects: frequency of occurrence, financial considerations on repairing such defects, the impact that these defects have on customer satisfaction, and the cost and complexity of preventing and minimizing these defect occurrences through continuous improvement activities. The method consists of a structured set of steps that use data from technical assistance departments and customer satisfaction surveys, where information about the users’ level of satisfaction and the occurrence of defects is available. In this paper, data obtained from a construction company were used to test and validate the proposed method. The method also examines the challenges and barriers associated with the technique and points out that difficulties in acquiring reliable data are a bottleneck for making conscious and sustainable decisions to address construciton defects. Moreover, the case study results highlight essential capabilities needed by companies to correctly assess the impact of defects, such as correctly logging data in a structured database and having skilled personnel to verify defects users might have complained about. The paper ends by proposing a set of guidelines to use the method and stressing that structured methods for decision-making are crucial to analyze construction defects in a structured way while also incorporating the user’s perspective. The proposed method is expected to improve sustainable managerial decisions where economic, environmental, social, and technical risks can be accounted for to enhance the quality of projects from the customer’s perspective. Such analysis can help optimize and prioritize the use of resources and minimize the economic impact of activities on the construction company.

show abstract

Section: Definition Incidence and Relationship With Managerial Indicatorsmentioning

confidence: 99%

Section: Definition Incidence and Relationship With Managerial Indicatorsmentioning

confidence: 99%

Section: Definition Incidence and Relationship With Managerial Indicatorsmentioning

confidence: 99%

See 1 more Smart Citation

CBA-Based Evaluation Method of the Impact of Defects in Residential Buildings: Assessing Risks towards Making Sustainable Decisions on Continuous Improvement Activities

et al. 2021

View full text Add to dashboard Cite

show abstract

“…Housing shortage is a greater public challenge in Brazil, not only in terms of the need to supply the required number of dwellings (Berr et al, 2015). Local housing policies have proven to be not so effective, since the intention to fulfil social functions does not materialize into actions (Ribeiro and Moreira, 2014).…”

Section: Governmental Support For Construction Industry In Brazilmentioning

confidence: 99%

Public Support for Timber Housing Production in Brazil

Araújo¹,

Morales

Cortez-Barbosa

et al. 2019

CERNE

View full text Add to dashboard Cite

Public policies have been apparently restrictive for timber construction in Brazil. Public funding to develop businesses is not accessible to timber house industry. Financial incentive is required to stimulate sustainable timber houses in Brazil. Brazilian timber housing sector still depends on incentives to own promotion. Brazil needs new housing policies suitable for greener and sustainable houses.

show abstract

“…Assim, o objetivo desta pesquisa foi identificar a percepção dos envolvidos no processo de compra (corretores e clientes) de um imóvel, quanto aos benefícios desta informação e as formas de comunicação mais adequadas para orientar o consumidor no processo de decisão de compra. Este objetivo se justifica pela importância deste assunto, pois são altos os riscos percebidos pelo consumidor de uma decisão errada na compra de um imóvel e são frequentes as reclamações sobre problemas com falta de desempenho e conforto das edificações (CHEN et al, 2011;BERR et al, 2015).…”

Section: Introductionunclassified

A comunicação dos requisitos de desempenho ao consumidor do mercado imobiliário

Dalbosco

Reis

Lantelme

2020

REC

View full text Add to dashboard Cite

Os consumidores do mercado imobiliário envolvem-se poucas vezes durante a vida no processo de compra de imóveis. Durante esse processo, esses consumidores utilizam informações limitadas para avaliar o valor de um imóvel, em razão de não terem acesso a informações completas e por falta de conhecimento e experiência. As informações sobre a qualidade e desempenho de um imóvel no ato de venda são direito fundamental do consumidor, presente no Código de Defesa do Consumidor (CDC) e também são requisitos obrigatórios que constam na Norma Brasileira de Desempenho (ABNT, 2013). Assim, o objetivo desta pesquisa foi identificar a percepção dos envolvidos no processo de compra (corretores e clientes) quanto aos benefícios desta informação e as formas de comunicação mais adequadas para orientar o consumidor no processo de decisão de compra. A pesquisa é de cunho qualitativo realizada por meio de entrevistas em duas fases distintas. A primeira fase baseou-se na revisão da literatura e em entrevistas realizadas com corretores e especialistas da Norma de Desempenho. Na segunda fase foram entrevistados consumidores do mercado imobiliário, a fim de obter suas percepções sobre o tema. Os resultados indicam a importância do repasse de informações completas e claras dos imóveis ao consumidor. Sugere-se para pesquisas futuras verificar como as informações técnicas influenciam a tomada de decisão do consumidor no processo de compra e identificar como esta informação deve ser apresentada ao cliente.

show abstract

Indicador de falhas de qualidade baseado na percepção dos usuários de Habitação de Interesse Social

Cited by 7 publications

References 13 publications

CBA-Based Evaluation Method of the Impact of Defects in Residential Buildings: Assessing Risks towards Making Sustainable Decisions on Continuous Improvement Activities

CBA-Based Evaluation Method of the Impact of Defects in Residential Buildings: Assessing Risks towards Making Sustainable Decisions on Continuous Improvement Activities

Public Support for Timber Housing Production in Brazil

A comunicação dos requisitos de desempenho ao consumidor do mercado imobiliário

Contact Info

Product

Resources

About