“…Providers and immigrants/refugees recognize that there are potential conflictual factors that may reflect on their interaction during care provision. Among these factors are the difficulty in communicating due to the language barrier (Aizenberg, 2019;Barbosa et al, 2020;Barreto et al, 2019;Carneiro-Junior et al, 2018;Cruz-Riveros et al, 2022;Delamuta et al, 2020;Losco & Gemma, 2021;Motizuki et al, 2019;Ramírez-Santana et al, 2019), the prejudice/xenophobia present in the actions of providers (Aizenberg, 2019;Aizenberg et al, 2015;Barreto et al, 2019;Delamuta et al, 2020;Dressel et al, 2020;Duden & Martins-Borges, 2021;Haydu et al, 2020;Losco & Gemma, 2021;Rubio et al, 2021;Shedlin et al, 2014), the difficulty in recognizing the other's culture (Aizenberg, 2019;Aizenberg et al, 2015;Barreto et al, 2019;Carneiro-Junior et al, 2018;Losco & Gemma, 2021;Motizuki et al, 2019;Pinto et al, 2019), and the differences in health/disease perceptions that exist among different countries (Carneiro-Junior et al, 2018). Furthermore, some providers perceive immigrants/refugees as a "burden for the health system" and as an "epidemiological problem" for the host country (Concha & Mansilla, 2017), and their presence can "saturate health services" due to high demand (Dressel et al, 2020;Ramírez-Santana et al, 2019).…”