Family Health Support Center: suffering from the perspective of psychodynamics of work

Abstract

Objective: To analyze the work process of the Family Health Support Center and identify the repercussions on professionals’ quality of life at work. Method: A descriptive-exploratory qualitative case study conducted with workers from Family Health Support Centers. The content analysis technique was used to analyze the resulting empirical material in the light of the theoretical reference of Work Psychodynamics. Results: Twenty workers participated in the focus groups. This study discusses the category of ‘suffering’ by the chosen theoretical perspective, which derives from interpersonal relationships and teamwork, the feeling of not belonging, lack of infrastructure for work, violence and vulnerability present in the territory. Conclusion: Group union and collaborative integration among workers can be strategies for the minimization of suffering at work in the context of the Family Health Strategy.

Psychic burden development related to nursing work in Psychosocial Care Centers

“…It is noteworthy that, when workers are reduced to an object that obeys "who understands the subject", in general managers who plan the dynamics of assistance away from the space where the work is performed (19) , there is the emergence and development work overload and emotional exhaustion of workers (21)(22) . However, there is evidence that, when professionals manage the unit in a shared way with the health team, through technical team meetings, empowering all actors in the service, there is greater individual satisfaction of nursing professionals with work and less perception of physical and psychic burden in daily work (23)(24) .…”

Inter-professional relationships in the Family Health Strategy: perception of health management

“…Inadequate communication between municipal health management and the FHS teams intensely compromises the work, hinders the connection between them, generates a chasm in the network of services, impacting the purpose of the work and generating several disorders and conflicts. Communication appears limited to the technical and personal (22) , as the findings portray, and this limitation can cause stress in relationships, as well as stress, lack of cooperation and communication as generators of suffering (23) . Thus, the difficulty of communication is a limiting aspect in the relationship between teams, leading to relationship problems (22) .…”

“…The professionals are more motivated and satisfied in a welcoming environment, which makes teamwork possible. The humanization and consequent minimization of suffering is only possible with the rescue of the purposes of work, combined with the motivation and identification of the other, through collective spaces for reflection and continuous reworking of the meaning of work and defensive strategies against suffering (23) . It is noteworthy that all thematic categories proved to be intertwined, with a harmony of the findings regarding the object of study.…”