Satisfação dos pacientes atendidos no estágio curricular de fisioterapia na comunidade

Carvalho, Vanessa Lôbo de; Cavalcante, Diêgo Magalhães; Santos, Luana Priscila Donato dos; Pereira, Milena Damasceno

doi:10.1590/s1809-29502013000400005

Cited by 8 publications

(9 citation statements)

References 6 publications

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“…Thus, we can say that the degree of satisfaction found in this study was high, with an average of 4.75 for the rheumatology sector and 4.52 for the pediatrics sector. Studies conducted in Belo Horizonte, São Paulo and Maceió in Brazil, as well as in India and Australia, show similar results (8,12,(15)(16)(17) .…”

Section: Discussionmentioning

confidence: 59%

Patient Satisfaction Measurement by MedRisk Instrument

Guimarães¹,

Faria²,

Lima³

et al. 2020

mtprehabjournal

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Background:The importance of evaluating the user's perspective when dealing with the quality of health services has been a constant and the user's role as protagonist of this system has a direct impact on improving service. Thus, it is essential to know how users evaluate the care provided to rethink professional practices or intervene in the form of organization of services, to its improvement. Objectives: Assess the degree of patient satisfaction through MedRisk Instrument and identify the item that has the greatest impact on overall satisfaction. Methods/Design: The users of a university clinic of physical therapy, in rheumatology and pediatrics sectors, were asked about their degree of satisfaction, using MedRisk instrument. Results: Forty-six users completed the questionnaire. The 2 global measures means were 4,86 and 4,86 in rheumatology sector; and 4,76 and 4,84 in pediatrics sector. The specific items that had higher level of satisfaction and the highest correlation with overall satisfaction were items 6, 7, 8 and 11. Conclusion: The university physiotherapy clinic was assessed with a high degree of satisfaction to its users and items related to the therapist-patient interaction have more influence on overall satisfaction. Thus demonstrating that the MedRisk instrument is effective, functional and wide applicability.

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Section: Discussionmentioning

confidence: 59%

Patient Satisfaction Measurement by MedRisk Instrument

Guimarães¹,

Faria²,

Lima³

et al. 2020

mtprehabjournal

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“…Several authors point to this domain as one of those that most influence patient satisfaction 4,6,8,22,23 . The way the physical therapist behaves during the session influences overall satisfaction more than the other domains of care.…”

Section: Discussionmentioning

confidence: 99%

Avaliação da satisfação dos usuários de fisioterapia em atendimento ambulatorial

Moreno¹,

Corrente

Perroca

et al. 2019

Fisioter. Pesqui.

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RESUMO A satisfação é determinada pela reação do paciente ao serviço recebido, sendo, portanto, um indicador sensível da qualidade do atendimento. O objetivo deste estudo foi comparar a satisfação dos usuários que realizam tratamento fisioterapêutico ambulatorial em clínicas públicas (CP), em clínicas privadas de convênio (CC) e em clínica-escola (CE). Foram avaliados 382 pacientes, com idade mínima de 18 anos, que haviam sido submetidos a, no mínimo, cinco atendimentos. Os pacientes foram divididos em três grupos e utilizou-se um questionário com perguntas sobre dados sociodemográficos e satisfação nos domínios interação paciente-terapeuta, acesso e atendimento da recepção, conveniência, ambiente e satisfação geral. A maior parte dos pacientes eram do sexo feminino (68,60%), com média de 51,96 anos de idade. Na comparação entre os serviços, a CE apresentou maior satisfação que a CP em equipe de apoio, conveniência e ambiente físico, e a CC em relação terapeuta-paciente e satisfação geral. A CC foi mais bem avaliada que a CP em conveniência e ambiente físico. A análise de correlação entre a satisfação geral e cada um dos domínios mostrou valores de bom a moderado para relação terapeuta-paciente, e os menores valores para o domínio conveniência. O questionário mostrou boa consistência interna e coerência nos três serviços (α≥0,94). Esses resultados representam um importante indicador da impressão dos usuários nos serviços investigados, permitindo melhor direcionamento na implementação de políticas públicas, privadas e acadêmicas, visando a melhora da qualidade dos atendimentos de fisioterapia.

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“…Redefining the user as a consumer of health service, he can be either considered a consumer, evaluating the service from the point of view of their individual gain, or as a citizen, evaluating the service upon taking into account the society as a whole 6 . Considering that the perception happens differently by people, and may modify the results of one and the same person at different times, and still, the same individual has positive aspects in some dimensions and negative in others, we see that the level of satisfaction is a complex dimension to be analyzed, but of great importance to assess the quality of physiotherapy services provided in clinics and school [7][8][9][10] .…”

Section: Introductionmentioning

confidence: 99%

“…The questionnaires are instruments of assessment and contribute to the knowledge, evaluate since the relationship of the health professional with the patient until the quality of these professionals and facilities, gathering thus, the distinct dimensions that involve health care. Becoming indispensable to achieve the ultimate goal of improvements of these services, based on the expectations and needs of the user, will tend better to do it correctly 4,7,9,10,12 .…”

Section: Introductionmentioning

confidence: 99%

Development and Validation of a Questionnaire to Assess the Degree of Satisfaction of users’ Attendant in School Clinics of Physiotherapy

Silva

Andrade

2019

J. Health Scie.

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The aim of the study was to develop and validate a questionnaire that evaluated the degree of satisfaction of the users attending School Clinics of Physiotherapy and to evaluate the level of satisfaction of the users of the School Clinic of Anhanguera University of Taubaté. The structuring of the questionnaire was based on previous studies with similar themes, for this a survey was carried out in the databases Lilacs, PubMed, SciELO, SPORTDiscus, MEDLINE e Ebsco, with the descriptors "physiotherapy", "satisfaction", "school clinic" and "questionnaire", after this process the questionnaire with attention to School Clinics was developed. The questionnaire was subjected to a qualitative evaluation of its questions, carried out by 20 professors. Subsequently, for the validation of the construct 3 PHD professors evaluated clarity, coherence and concordance of each question, and then the Construct Validity Coefficient was applied. The questionnaire underwent a pilot study with 30 users for cultural adequacy of its issues. A reliability by Cronbach's alpha coefficient obtained was 0.98, and the Construct Validity Coefficient was 0.93, which expresses the internal consistency and satisfactory validity of the questionnaire according to psychometric standards. The users of the Physiotherapy School Clinic of the Anhanguera of Taubaté were satisfied with the care services, physical environment and access, presenting an average of 4.34 of total scores. This study developed and satisfactorily validated a questionnaire that evaluate the satisfaction index of users of the School Clinic of Physiotherapy, beside this there was also a high satisfaction index of users of the School Clinic of Physiotherapy of Anhanguera University of Taubaté. Keywords: Data Accuracy. Physical Therapy Specialty. Patient Satisfaction.Resumo O objetivo do estudo foi desenvolver e validar um questionário que avalie o grau de satisfação dos usuários atendidos em Clínicas-escola de Fisioterapia, e verificar o nível de satisfação dos usuários da Clínica-escola da Faculdade Anhanguera de Taubaté. A estruturação do questionário se baseou em estudos anteriores com temas similares, para isto realizou-se um levantamento nas bases de dados Lilacs, PubMed, SciELO, SPORTDiscus, Medline e Ebsco, com os descritores “physiotherapy”, “satisfaction”, “school clinic” e “questionnaire”, após esse processo o questionário com atenção a Clínicas-escola foi desenvolvido. O questionário passou por uma avaliação qualitativa de suas questões, realizada por 20 docentes. Posteriormente, para a validação do construto, 3 docentes doutores avaliaram as vertentes clareza, coerência e concordância de cada questão, e então aplicou-se o Coeficiente de Validade de Construto. O questionário passou por um estudo piloto com 30 usuários para adequação cultural de suas questões. A confiabilidade, por meio do Coeficiente alfa de Cronbach obtida foi de 0,98, e o Coeficiente de Validade de Construto foi de 0,93, o que expressa elevada consistência interna e satisfatória validade do questionário segundo padrões psicométricos. Os usuários da Clínica-escola de Fisioterapia da Anhanguera de Taubaté mostraram-se satisfeitos com o atendimento, ambiente físico e acesso, apresentando média de 4,34 de escore total. Este estudo conseguiu desenvolver e validar de forma satisfatória um questionário que avalia o índice de satisfação de usuários de Clínicas-escola de Fisioterapia. Além disto, verificou-se também que existe alto índice de satisfação dos usuários da Clínica-escola de Fisioterapia da Faculdade Anhanguera de Taubaté. Palavras-chave: Acurária dos Dados. Fisioterapia. Satisfação do Paciente. Validade.

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Satisfação dos pacientes atendidos no estágio curricular de fisioterapia na comunidade

Cited by 8 publications

References 6 publications

Patient Satisfaction Measurement by MedRisk Instrument

Patient Satisfaction Measurement by MedRisk Instrument

Avaliação da satisfação dos usuários de fisioterapia em atendimento ambulatorial

Development and Validation of a Questionnaire to Assess the Degree of Satisfaction of users’ Attendant in School Clinics of Physiotherapy

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