Liderança e comunicação: estratégias essenciais para o gerenciamento da assistência de enfermagem no contexto hospitalar

Abstract

Leadership and communication are strategies that enable nurses to improve the management of nursing care within the hospital context. The present study aimed at reporting a Continuing Education Program developed by nurses from a private hospital on leadership and communication and to present the application of situational leadership in their professional practice. The technique of critical incidents was applied in data collection. The subjects evaluated positively the contributions of the Program and authors found the viability of the application of situational leadership in nursing daily practice.

Produção científica sobre liderança no contexto da enfermagem

“…The communication process is efficient and effective, with a reciprocal flow of information and a technically competent leadership capable of achieving a high level of performance (17) . Communication represents a strategy that facilitates the performance of the nurse-leader and is present in a large portion of the selected studies (10,14,20,(23)(24) . Because the benefits of communication are recognized, a new way of thinking about leadership in nursing is proposed through the use of dialog, which consists of a human phenomenon that cannot be reduced to simply 'depositing' ideas of one individual into another.…”

Leadership styles and personal and professional profile of intensive care unit nurses

“…The subjects of this study have positively evaluated the program's contributions, and have verified an application feasibility of situational leadership into nursing (15) routine activities. Therefore, the situational leadership application has provided, to leaders, a higher expertise on executing this competence in their managing activities.…”

A visão administrativa do enfermeiro no macrossistema hospitalar: um estudo reflexivo

“…Portanto, considera-se que essa abordagem é a forma mais racional de se estabelecer métodos e técnicas de gerência/liderança -é após o conhecimento do problema e da circunstância, levando em conta o ambiente, as tecnologias, os homens e as organizações (12) . A visão das enfermeiras a respeito de liderança do grupo dá a idéia de que nem sempre os conceitos estão de acordo com o que é aprendido na academia.…”

“…A autora ressalta que as questões sobre liderança têm impulsionado o surgimento de estudos e de teorias acerca dessa temática, que se confirmam através de alguns autores (12,13) , que defendem que o conceito básico de liderança situacional consiste na premissa de que não existe um único estilo de liderança apropriada para toda e qualquer situação.…”