A comunicação não-verbal enquanto fator iatrogênico

Abstract

RESUMENEl estudio tuvo como objetivo chequear si las enfermeras identifican situaciones en las cuales los aspectos noverbales de la comunicación interpersonal entre los profesionales de la salud y los pacientes, constituyen factor iatrogénico. Los datos habían sido recogidos por medio de entrevistas mitad estructuradas con ocho enfermeras y analizadas de acuerdo con la metodología del análisis del contenido. Del discurso de los profesionales tres categorías habían emergido, que evidencian el factor iatrogénico, sus resultados y características y la interrelación entre la lengua noverbal y el cuidado. DESCRIPTORES ABSTRACTThe current study has the purpose of verifying if nurses are able to identify situations in which the nonverbal aspects of interpersonal communication between health professionals and patients constitute an iatrogenic factor. The data were collected through semistructured interviews with eight nurses and were analyzed according to the content analysis methodology. Three categories appeared from the professional discourses, and these categories make evident the perception of iatrogenesis, its consequences and characteristics and the interrelation between nonverbal language and nursing care.

Validação e adaptação cultural para o português da Interpersonal Communication Competence Scale

“…(4)(5)(6) The Assertiveness domain involves the proactive ability to stand for their rights without denying the rights of others, demonstrating security, decision and firmness in attitudes and words. A proactive person thinks and acts in advance defending his or her view in arguments, facts and reasons.…”

Relational technologies as instruments of care in the Family Health Strategy

“…The nurses who participated in this research pointed communication, listening, empathy and welcoming reception as fundamental relational technologies in their daily work in primary care. The valorization of communication as a basic instrument of care in the context of primary care is consensual in the literature (1)(2)(3)(4)(5)(6)(7)13,(18)(19)(20)(24)(25)(26) regarding relational technologies. The communication reported by the professionals refers to the verbal dimension of the communication process, known as conversation or dialogue, and it mainly involves words and information verbally exchanged between the nurse and the patient.…”

“…Thus, the inquiry regarding the valorization of the verbal dimension arises, due to the unfamiliarity with the nonverbal influence in the interaction. For it is a large and complex process, communication must also be known and valued in both dimensions (2)(3)(4)19,27) . Based on the assumption that communication can favor the structuring of the relation between health professionals and patients, it is also important to emphasize that it is one of the fundamental aspects for the understanding of the welcoming reception (12)(13)(28)(29) , which is the basis for FHS and important for relational technology.…”

“…On the other hand, the lack of interpersonal skills and the result of inappropriate communicative attitudes of the professionals in their relations with the patients can negatively interfere with the quality of care offered (3) . Interpersonal communication is the basis and the most important aspect of human relations (4) and, as the foundation of interpersonal relations, it is a basic instrument for healthcare (5)(6) .…”

Competências desenvolvidas em um curso de especialização em gestão em enfermagem à distância

“…Nevertheless it was noted that in iatrogenic situations, communication can have a therapeutic effect. (13) Knowledge acquisition is the "capacity to continuously seek knowledge and information, to maintain learning with an organizational focus, acting in a proactive, centered and determined manner". (4) The concern of professionals in relation to the competency of knowledge acquisition can be verified, principally because of the era of human capital, where talent, intelligence and knowledge are seen as economic forces, and scientific research and education are the basis of wealth generation for the society.…”