Aims: To understand how the multidisciplinary team conceivesadherence to the treatment of users inserted in CAPS AD. Methodology: This is a descriptive and exploratory study, using a qualitative approach conducted with professionals from a mental health service through semi-structured interviews and subsequent thematic analysis. Results: Two categories have emerged - the conception of adherence to treatment which highlighted the link, the recognition of the will to treat on the part of the person and understanding in terms of abstinence; and how the team takes care of the users and the service, which emphasized the multidisciplinary work, organization of the work process, flexibility of schedules, active search for the absent persons, individual therapeutic project, and attention to the care needs of the person undergoing treatment. Conclusion: It highlighted the importance of welcoming attitudes to strengthen the bond, permeating the understanding in terms of adhesion and influence over the multi-professional teamwork process.