Propuesta de una escala para medir la calidad del servicio de los centros de atención secundaria de salud

Moraga, Eduardo Torres; Torres, Jorge Lastra

doi:10.1590/s0034-76122008000400005

Cited by 10 publications

(5 citation statements)

References 17 publications

(9 reference statements)

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“…In conclusion, this will improve communication with the users of their services and the planning of different strategies to increase the satisfaction of the clients. Moreover, nowadays it is difficult to conceive a study on a social group in which the people who make up such a group do not participate actively (in this case, the families) ( Calabrese & Scoglio, 2012 ; Torres-Moraga & Lastra-Torres, 2008 ). The relevance of these results lies in the fact that there are no studies in the literature that evaluate future intention in users of EI centers.…”

Section: Discussionmentioning

confidence: 99%

“…It is a convenience sample, and it comes from the specific geographical context in which the sample was recruited (southern Spain). Therefore, this scale should be used in other Spanish EIS centers to determine whether the results can be replicated, using also another type of statistical analysis, such as Generalizability Theory ( Torres-Moraga & Lastra-Torres, 2008 ), identifying and measuring the variance components that generate estimation errors. This would allow estimating the optimal sample size in the evaluation, as well as the precision of the generalization ( Cronbach et al, 1972 ), which is an adequate and very useful tool for the future planning of studies targeted to the evaluation of services in a more precise and exact manner ( Blanco-Villaseñor, 2001 ).…”

Section: Discussionmentioning

confidence: 99%

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What families really think about the quality of early intervention centers: a perspective from mixed methods

Romero-Galisteo

Ruíz

Villaseñor

et al. 2020

PeerJ

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Background Families are a fundamental aspect in the current perspective of Early Intervention, and knowing their opinion with quantitative and qualitative research is necessary for its improvement. The objective of this research was to evaluate the quality of the service perceived in Early Intervention Centers and its relationship with satisfaction and future intention, as well as to identify factors that are associated with the perception of users. Methods A measurement model of 50 items and an open question to gather qualitative information was used in a sample of 233 participants. A confirmatory factor analysis and a regression analysis were conducted. Regarding the qualitative data, the information was subjected to a thematic content analysis in order to delve into the perception of the participants. Results The model showed a satisfactory fit and the regression analysis indicated that treatment rooms (β = − 0.28) and adaptation of activities (β = 0.27) have greater weight with respect to satisfaction, whereas for future intention, the factors of greater weight were adaptation of activities (β = 0.23) and location (β = 0.20). The qualitative analysis showed three themes: facilitators, barriers and suggestions for improvement. Within facilitators, the participants were satisfied with the Early Intervention professionals, and they made improvement suggestions for the detected barriers to improve the facilities and the follow-up of the child. Conclusions The study offers a wide perspective of the perception of the service with an active participation of families in the treatment within the Early Intervention service. This will allow professionals in Early Intervention, service providers and researchers to consider the families as intervention agents capable of providing their opinion and making decisions, and not only as passive elements.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

What families really think about the quality of early intervention centers: a perspective from mixed methods

Romero-Galisteo

Ruíz

Villaseñor

et al. 2020

PeerJ

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“…The Accessibility to Health Services subscale of the Quality of Services of Secondary Health Care Centers scale (20) was used for this measurement. This scale is used to measure the quality of the health care services and comprises 29 items grouped in dimensions of reliability, empathy, responsiveness, accessibility, and tangibles.…”

Section: Methodsmentioning

confidence: 99%

Facilitating and Inhibiting Factors of Sexual Behavior among Migrants in Transition from Mexico to the United States

Guerra-Ordóñez

Benavides-Torres

Zapata-Garibay³

et al. 2017

Front. Public Health

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IntroductionHuman immunodeficiency virus/acquired immune deficiency syndrome (HIV/AIDS) is one of the most prevalent infectious diseases in the border region of Mexico due to the flow of migrants under desperate conditions, encouraging casual and unprotected sex. Since this has become a binational public health problem, it is important to understand the factors that predict these sexual behaviors. The aim of the current study was to investigate the facilitators and inhibitors of transition in the sexual behavior of migrants from two border regions on the Mexico–United States (US) border.MethodsThis was a predictive and cross-sectional study. A sample of 256 migrants in shelters for migrants on the border between Mexico and US were selected through systematic random sampling. Predictor variables investigated for effect on the safe sexual behavior (SSB) of the migrant were reasons for having sex; sexual attitudes; sexual machismo; knowledge about HIV; access to health services; and social discrimination.ResultsThe sample was predominantly male (89.5%), with 46.1% reporting being single. The average age was 33.38 years (SD = 9.73) and the average number of years of education reported was 8.05 (SD = 3.37). A permissive sexual attitude and sexual machismo both correlated with condom use (rs = 0.130, p < 0.01 and rs = −0.174, p < 0.01, respectively). Regression analysis showed that a permissive sexual attitude decreased the practice of safe sex (β = 0.17, t = 4.16, p < 0.001), as did sexual machismo (β = −0.28, t = −4.83, p < 0.001) and HIV knowledge (β = −0.11, t = −2.62, p = 0.006).DiscussionIt was found that access to health services did not influence the SSB of migrants, as suggested by the literature. However, a permissive sexual attitude, sexual machismo, and HIV knowledge were all variables capable of predicting SSB. It is recommended that the study is extended to study migrant populations from other parts of the border, as well undertaking as a qualitative approach to explore new variables.

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“…Desde este enfoque de demanda, investigaciones previas indican que los consumidores utilizan las expectativas sobre la calidad del servicio a la hora de comparar ofertas (Oliver, 1977(Oliver, , 1980Cadotte et al, 1987;Oliver & Burke, 1999;Andreassen, 2000;Torres Moraga, 2010, Duque-Oliva & Mercado-Barboza, 2011. Existen diversos TAblA 5.…”

Section: Las Expectativas En El Proceso De Compraunclassified

“…En la actualidad, los clientes reclaman la mejor calidad de servicio posible (Fisk, 2011, p. 20); por ello solamente las empresas que promueven la superación de las expectativas de sus clientes podrán ambicionar las posiciones de liderazgo del mercado. La investigación académica se ha volcado en el estudio y la comprensión de la calidad y de los factores que la condicionan; sin embargo, a pesar de la amplia bibliografía sobre ambos temas, estos estudios continúan ofreciendo oportunidades para mejorar la comprensión de dos enfoques en los que tienen un impacto fundamental (Oliver, 1977(Oliver, , 1980Cadotte, Woordruff & Jenkins, 1987;Oliver & Burke, 1999;Andreassen, 2000;Torres Moraga, 2010;Duque-Oliva & Mercado-Barboza, 2011): 1. Enfoque de oferta: el enfoque se centra en el proceso de generación de valor añadido para el cliente, buscando su satisfacción y, en último término, una mayor cuota de mercado.…”

Section: Introductionunclassified

Diez tipos de expectativas

Pelegrín-Borondo¹,

Ayensa²,

Pascual³

et al. 2016

REVISTA PERSPECT. EMPRESARIAL

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Durante décadas el concepto de expectativas ha sido ampliamente estudiado provocando la proliferación terminológica y con ella, una confusión semántica. Este trabajo tiene por objetivo ofrecer un marco integrador que facilite el avance en el estudio de las expectativas. Hemos detectado numerosas formas de interpretar las expectativas y, tras el análisis de contenido, hemos identificado cuatro enfoques: (i) comparación, (ii) cantidad ideal, (iii) niveles, (iv) momento de valoración. Además, intentamos dar respuesta a qué factores condicionan la creación de las expectativas, cómo afectan en los juicios sobre el servicio y qué límites son considerados para la definición del nivel de prestación del servicio. Todas estas preguntas tienen como finalidad determinar la presencia de las expectativas a lo largo del proceso de compra.

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Propuesta de una escala para medir la calidad del servicio de los centros de atención secundaria de salud

Cited by 10 publications

References 17 publications

What families really think about the quality of early intervention centers: a perspective from mixed methods

What families really think about the quality of early intervention centers: a perspective from mixed methods

Facilitating and Inhibiting Factors of Sexual Behavior among Migrants in Transition from Mexico to the United States

Diez tipos de expectativas

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