Fatores de satisfação e insatisfação entre os pacientes assistidos pelo SUS

Santos, Sérgio Ribeiro dos; Lacerda, Maria do Carmo Nunes de

doi:10.1590/s0034-71671999000100006

Cited by 10 publications

(6 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“… 12 From the present study we captured the need for improvements in the structure of health services (cleanliness, comfort, availability to complete examinations in the facility and having more doctors) and in the organization of care (reduction in waiting times for scheduled consultations), which also constitutes a practical finding for improving the TCP, aimed at increasing its effectiveness.…”

Section: Discussionmentioning

confidence: 99%

Tuberculosis Control Program and patient satisfaction, Rio de Janeiro, Brazil

et al. 2014

View full text Add to dashboard Cite

OBJECTIVE To evaluate factors associated with users’ satisfaction in the Tuberculosis Control Program.METHODS A cross-sectional study of 295 patients aged ≥ 18 years, with two or more outpatient visits in the Tuberculosis Control Program, in five cities in the metropolitan region of Rio de Janeiro, RJ, Southeastern Brazil, in 2010. Considering an estimated population of 4,345 patients, the sampling plan included 15 health care units participating in the program, divided into two strata: units in Rio de Janeiro City, selected with probability proportional to the monthly average number of outpatient visits, and units in the other four cities. In the units, four temporal clusters of five patients each were selected with equal probability, totaling 300 patients. A questionnaire investigating the users’ clinical and sociodemographic variables and aspects of care and service in the program relevant to user satisfaction was applied to the patients. Descriptive statistics about users and their satisfaction with the program were obtained, and the effects of factors associated with satisfaction were estimated.RESULTS Patients were predominantly males (57.7%), with a mean age of 40.9 and with low level of schooling. The mean treatment time was 4.1 months, mostly self-administered (70.4%). Additionally, 25.8% had previously been treated for tuberculosis. There was a high level of satisfaction, especially regarding medication provision, and respect to patients by the health professionals. Patients who were younger (≤ 30), those on self-administered treatment, and with graduate level, showed less satisfaction. Suggestions to improve the services include having more doctors (70.0%), and offering exams in the same place of attendance (55.1%).CONCLUSIONS Patient satisfaction with the Tuberculosis Control Program was generally high, although lower among younger patients, those with university education and those on self-administered treatment. The study indicates the need for changes to structural and organizational aspects of care, and provides practical support for its improvement.

show abstract

Section: Discussionmentioning

confidence: 99%

Tuberculosis Control Program and patient satisfaction, Rio de Janeiro, Brazil

et al. 2014

View full text Add to dashboard Cite

show abstract

“…The following suggestions were given to improve the care offered: the expansion of space, (14)(15) .…”

Section: Study Populationmentioning

confidence: 99%

“…For a long time, health services remained distant from the possibility of assessment by users, alleging that they do not have technical knowledge and, therefore, lack preparation to perform the assessment (15) . Nowadays, the assessment users make is used with a certain reserve, as it is influenced by different situations, expectations and antecedents, making the delimitation of criteria for its assessment difficult.…”

Section: Study Populationmentioning

confidence: 99%

Satisfaction of diabetes patients under follow-up in a diabetes education program

Zanetti

Otero

Biaggi

et al. 2007

Rev. Latino-Am. Enfermagem

View full text Add to dashboard Cite

“…It is important to remember that, according to that explained by Souza and Pereira (1999), the patient's idea of health will affect their judgment over quality. Tanaka (2005) 2 and Santos & Lacerda (1999) state that when evaluating health service quality, especially regarding satisfaction, one should know the patients' needs and desires.…”

Section: Resultsmentioning

confidence: 99%

As tecnologias leves como geradoras de satisfação em usuários de uma unidade de saúde da família

Ferri¹,

Pereira

Mishima

et al. 2007

Interface (Botucatu)

View full text Add to dashboard Cite

O objetivo desta investigação foi avaliar a qualidade da assistência prestada em um núcleo de saúde da família (NSF), enfocando a satisfação dos usuários, com base nas tecnologias leves, bem como analisar aspectos dessa assistência, produtores de satisfação e de insatisfação, no que diz respeito ao vínculo, à responsabilização, à resolubilidade, às expectativas, aos relacionamentos, ao conforto e acesso, e identificar recomendações para intervenções locais. Após realizarmos uma caracterização geral da população atendida no serviço em estudo, selecionamos os sujeitos participantes da pesquisa. A coleta de dados deu-se por meio da entrevista semi-estruturada. A abordagem foi de natureza qualitativa, e os dados foram ordenados pelo método do Discurso do Sujeito Coletivo (DSC). A análise revela a importância atribuída, pelos usuários do serviço, às tecnologias leves, mas também a necessidade de diminuir o tempo de espera para as consultas e os encaminhamentos e obter o acesso a medicamentos e à atenção odontológica no próprio serviço, fatores que levam à grande insatisfação por parte dos usuários.

show abstract

Fatores de satisfação e insatisfação entre os pacientes assistidos pelo SUS

Cited by 10 publications

References 1 publication

Tuberculosis Control Program and patient satisfaction, Rio de Janeiro, Brazil

Tuberculosis Control Program and patient satisfaction, Rio de Janeiro, Brazil

Satisfaction of diabetes patients under follow-up in a diabetes education program

As tecnologias leves como geradoras de satisfação em usuários de uma unidade de saúde da família

Contact Info

Product

Resources

About