Inteligência emocional em enfermeiros: a escala Trait Meta-Mood Scale

Objective: To determine the influence of nurse education and training on attitudes towards communication, emotional intelligence, and empathy. Method: A crosssectional study was conducted using three separate instruments to measure attitudes towards communication, empathy, and emotional intelligence, and two questions to determine the academic qualifications of the study participants. The effect of the variables was tested using one-way ANOVA, Pearson correlations, and hierarchical multiple linear regression. Results: The study sample comprised 438 nurses from hospitals in Valencia, Spain. Differences in subscale scores of the instruments according to degree level and specialized training were observed, showing that nurses with only a degree and less specialized training had lower capacity for empathy and emotional intelligence. The strongest correlations were found between the factors of the communication dimensions. Multiple linear regression showed that perspective taking and emotional clarity had the greatest predictive power. Conclusion: Degree level and specialized training were shown to influence the study variables and it is therefore necessary to prioritize education and training programs that promote the development of these skills to ensure improved service quality.Impacto de la formación educativa de los enfermeros sobre la comunicación, la inteligencia emocional y la empatía Impacto da formação educacional dos enfermeiros sobre a comunicação, a inteligência emocional e a empatia How to cite this article: Prado-Gasco VJ, Giménez-Espert MC, Valero-Moreno S. The influence of nurse education and training on communication, emotional intelligence, and empathy. Rev Esc Enferm USP. 2019;53:e03465.

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“…Higher scores indicate higher capacity for EI. The TMMS24 has been shown to have adequate psychometric properties for use with nurses (22) .…”

Section: Variables and Instrumentsmentioning

confidence: 99%

The influence of nurse education and training on communication, emotional intelligence, and empathy

Prado-Gascó

Giménez-Espert

Valero‐Moreno

2019

Rev. esc. enferm. USP

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“…Thus, higher scores in the three dimensions equated to high emotional intelligence. This instrument has showed adequate psychometric properties in previous studies [ 34 ] and did so in this study.…”

Section: Methodsmentioning

confidence: 76%

Attitudes towards Communication in Nursing Students and Nurses: Are Social Skills and Emotional Intelligence Important?

et al. 2023

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The communication attitude (ACO) of nurses can significantly influence patient health outcomes. This work aims to evaluate predictor variables of communication attitude (emotional intelligence and social skills) in nurses and nursing students separately by comparing linear and non-linear methodologies. Two samples participated in this study: 312 nursing professionals and 1369 nursing students. In total, 75.60% of the professionals and 83.80% of the students were women. After signing the informed consent form, their emotional intelligence (TMMS-24), social skills (IHS) and ACO (ACO) were assessed. It was found that ACO through linear regression models in professionals was predicted by emotional repair and, in students, by attention and emotional repair, as well as by low exposure to new situations, low social skills in the academic or work area and high empathy. Overall, the comparative qualitative models show how the combination of different skills related to emotional intelligence and social skills lead to high levels of ACO. Conversely, their low levels result in an absence of ACO. Our results highlight the importance of emotional intelligence, especially emotional repair and empathy, as well as the need to consider ways to encourage the learning of these skills in a formal way.

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“…One of the strategies found was the development of emotional intelligence in the work team. It has been linked to well-being, reduced work stress, lower levels of tiredness and effective leadership (20) . Organizations must direct their goals and the work of their professionals, in addition to using all the tools and skills that this generation offers to develop the best work possible (21) .…”

Section: Discussionmentioning

confidence: 99%

Strategies used by nurses for conflict mediation

et al. 2020

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Objective: to understand what are the strategies used by nurses to mediate conflicts. Method: a qualitative and descriptive study that used oral history, carried out in the organ transplant unit of a university hospital located in the city of São Paulo, SP, Brazil. The population consisted of seven nurses with one year or more of experience in the unit. Data collection took place with semi-structured interviews. The reports were transcribed, and their content was analyzed according to Minayo’s model. Results: three categories have emerged: Conflict-generating sources; Strategies for conflict mediation such as collaboration, dialogue, standardization, and expressive action by nurses to mediate conflicts; Consequences of conflicts. Conclusion: there is a need to invest in the training of nurses to mediate conflicts, and it is important to develop skills such as interpersonal relationships and communication for the success of their professional performance.

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Inteligência emocional em enfermeiros: a escala Trait Meta-Mood Scale

Cited by 10 publications

References 23 publications

The influence of nurse education and training on communication, emotional intelligence, and empathy

The influence of nurse education and training on communication, emotional intelligence, and empathy

Attitudes towards Communication in Nursing Students and Nurses: Are Social Skills and Emotional Intelligence Important?

Strategies used by nurses for conflict mediation

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