Discursos sobre humanização: profissionais e usuários em uma instituição complexa de saúde

Abstract

This paper presents the pronouncements on humanization of professionals and users of a health care and research institution. Interviews were conducted with 16 professionals and 44 users. The analytical method employed was the Discourse of the Collective Subject, the results of which were discussed based on the theoretical framework presented, which includes the Theory of communicative action of Habermas and recognized authors in the public health area. The findings point to the importance of the set of hard, light-hard and light technologies for humanized practice. The articulation role played by communicative action was highlighted both for the creation of a network of professionals and in the relationship between professionals and patients. The practice of research was considered by professionals and users as a factor that increases the quality of care and contributes to humanization. Care at the institute was considered good, both by practitioners and users, who emphasized the importance of problem resolution for humanization. The professionals highlighted the working conditions and the autonomy of professionals and patients, with the appreciation of each person's knowledge. The intersectoral work revealed itself to be an important challenge for the Brazilian Health System (SUS).

Percepção do entendimento da equipe de enfermagem e usuários sobre Política Nacional de Humanização nas Unidades Básicas de Saúde de Formosa-Goiás

“…A Política Nacional de Humanização traz consigo a diretriz do Acolhimento Com Classificação e avaliação de Risco (ACCR), usado na classificação de risco de risco e estabelecendo com as ferramentas do acolhimento, uma classificação de risco para o atendimento de acordo com grau de prioridade. Essas e demais ferramentas conversam e interagem entre si, voltando ao relato estreito do cuidado no processo da humanização nos serviços de saúde, sendo que os sujeitos protagonistas nessas ações são aqueles que interferem no cuidado produzido e ofertado 12,13 .…”

Sistema e-SUS AB: percepções dos enfermeiros da Estratégia Saúde da Família

“…Although hard technologies require a kind of instrumental action related to strategic action contexts, it does not dispense with communicative action. Thus, humanization practices, often associated with light (relationship) technologies, should not be affected by the use of light-hard or hard technologies, because without them, the quality of care can be compromised 27 .…”

Discursos de profesionales y adolescentes sobre el acceso de esta población a los Servicios de Salud en Venezuela, 2017

“…Technical competence is also demanded, as humanized practices, in a quality care, light technologies (relationship) must be used, such as the hard and light-hard ones that are required. Direct interdiscursiveness at the end of the Excerpt demands greater horizontality in the relationship between professionals and non-hierarchical and respectful adolescents (Ferreira;. Although the relationship between professionals and adolescents is asymmetric, configured according to the guidelines learned in training and hegemonic medical practice (with emphasis on the case of doctors), it is possible to implement communicative actions that privilege the encounter of the convictions of adolescents with those of professionals in the construction of a humanized culture Rivera, 2006).…”