“…Research on innovation in public security services (ISSP) and specifically about policing, generally focuses on IS, whether at an institutional (for example, BEATO FILHO, 1999;CRAIG;HEIKKILA, 1989) or individual level (see MESQUITA NETO, 2004), instead of an organizational level. In addition, studies tend to emphasize innovations in policing (OLI-VEIRA JÚNIOR; SILVA, 2010) and governance models (CHALOM et al, 2001;PONCIONI, 2013), instead of the processes through which innovation is implemented. Research has also suggested (see ROBERTSON, 1998;MARX, 1987;SPARROW, 2014) that the specific characteristics of public security services make the innovation process in organizations in the public sector distinct from what occurs in the private sector.…”