This paper analyses student views of e-learning usage in higher education. To fully explain e-learning usage, an explanatory sequential mixed methods design was utilised. Consequently, both qualitative and quantitative data were obtained to address the research problem. First, an online survey was developed based on the concept of Technological Acceptance Model (TAM) and validated prior to use. One hundred and thirty-five students from Sharourah College of Arts and Science, Najran University in the KSA, participated in the survey. Later, eleven students participated in focus-group interviews. Types of e-learning activities and factors influencing students' usage and satisfaction were examined. The research found students' perception of service quality to be the most significant factor influencing e-learning usage. A need to resolve IT infrastructure problems in order to better meet students' needs and improve learning outcomes was identified.
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