Purpose
The purpose of this paper is to present good practices of improving quality of educational services through use of innovative methods in order to involve staff in the processes of the organization’s management.
Design/methodology/approach
The study of teachers’ and management’s perception of quality initiatives is used as a basis for analyzing main causes of inhibition of the quality initiatives. The authors formulate the issue of a low efficiency of quality management systems (QMS) and make conclusions about why it is important to expand the “quality spirit” among teachers and managers and why it is necessary to implement quality management principles (such as a leadership and staff involvement) in educational organizations.
Findings
The innovation and project (IP) technique of training is proposed to solve the tasks of expanding the “quality spirit,” creating leadership and involving educational organization’s staff in the quality management processes. The paper contains description and examples of use of the IP technique in order to create efficient management systems on the basis of leadership and involvement of managers and other staff in the processes of quality management. The authors formulate principles of innovative training and evaluate the effects of its use in the projects aimed at improvement of QMS.
Practical implications
The paper presents the experience of usage of the main component of the technique – an innovative workshop – for development of the strategy of Pastukhov Academy, building a managing team and involving staff in quality assurance activities. The paper presents the practical value of the results achieved by the academy in the process of implementation of the IP technique for development of the managing team and their strategic self-identification, as well as for increasing the quality of educational services. The IP technique is used in the process of implementation of social responsibility standards.
Originality/value
The paper is valuable for educational organizations, which may use the IP technique that will result in providing a real effect on the QMS, improving the educational courses and a positive impact on improving the quality of life.
The modern reform of control and surveillance activity determines the main direction of verification measures addressed to persons engaged in unscrupulous entrepreneurial activity, thereby reducing the administrative weight on conscientious entrepreneurs. The modern essence of the principle of conscientiousness is set out in paragraphs 3 and 4 of Art. 1 of the Civil Code of the Russian Federation: in establishing, exercising and protecting civil rights and in the performance of civil duties, participants in civil relations must act in conscientiousness. No one has the right to take advantage of his illegal or unfair behavior. The application of the "conscientious" criterion in relation to enterprises engaged in foreign economic activity is due to the transition of customs authorities to the implementation of a subject-oriented model of a risk management system. In October 2017, the Charter of Conscientious Participants in Foreign Economic Activity was signed in Russia, where Russian and foreign legal entities and individual entrepreneurs conducting their business in the field of foreign economic activity, said on the establishment of bona fide forms of carrying out their foreign economic activity, as well as interaction with partners, contracting parties and government bodies. The categorization system of the Federal Customs Service of Russia is set up in such a way, that the fewer violations the organization makes, the higher the probability of classifying it as a low-risk category. At present, the categorization of participants in foreign economic activity is carried out in the industry and automated form.
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