This study aimed to develop a consumer empowerment model by adopting the Social Cognitive Theory and the Empowerment Theory in explaining consumer empowerment. Specifically, this study intended to identify the relationships between consumer self-efficacy, intensity of consumer education, personality traits, social media and consumer empowerment. A total of 400 respondents had participated in this study and were selected using a multi-stage probability sampling. The data were collected through a self-administered questionnaire. A multiple linear regression was conducted to predict the correlation between the independent variables and consumer empowerment. The finding revealed that the intensity of consumer education, self-efficacy, social media and aggressive personality were positively related to consumer empowerment, whereas the assertive personality variable was deleted from the model because it did not have a significant relationship with consumer empowerment. The results can significantly contribute to improving the current consumer policy and developing effective consumer education programmes.
National Higher Education Fund Corporation (PTPTN) loan is the major source of financing tertiary education in Malaysia. Non-repayment of the loan among university students after they have graduated becomes a major problem to the government since the total amount of loan available to the students is depended on the loan repayment. This study sought to examine the students’ knowledge and attitude regarding the loan. Three aspects of focus are knowledge, attitude and perception of students towards the loan and the repayment of the loan. This study also analyzed the legal literacy of students towards the PTPTN agreement. A total of 1,500 students of University Putra of Malaysia participated in the study and data were collected using self-administered questionnaire. The findings revealed that students have good knowledge about PTPTN loan agreement but there were a significant proportion of students with negative attitudes towards the repayment of the loan. Majority of them perceived the loan as a burden to them and it limits many options of their life after graduation. Copyright Springer Science+Business Media, Inc. 2006College students, Educational loan, Malaysia,
This study aimed to examine the determinants of consumer purchasing behavior towards online food delivery services in Peninsular Malaysia. There were 384 respondents involved in this study from states that are Selangor, Johor, Pulau Pinang, and Terengganu through multistage cluster sampling and convenience sampling. The data were collected through a questionnaire. This study uses descriptive analysis and Multiple Linear Regression analysis. Multiple Linear Regression analysis found three significant factors: perceived usefulness, attitude, and behavioral intention. These demonstrate as much as 59.2% of the variance in consumer purchasing behavior towards online food delivery services in Peninsular Malaysia is obtained from the influence of attitude, perceived usefulness, and behavioral intention studied, and the attitude factor is the most influence factor influencing consumer's purchasing behavior towards online food delivery services (β=0.367, p≤0.001). In conclusion, attitude, perceived usefulness, and behavioral intention are the determinants of consumer purchasing behavior towards online food delivery services. Therefore, in line with the study's findings, governments and stakeholders need to play important roles in increasing perceived usefulness, attitude, and purchasing intention. Further studies can be expanded to other states in Malaysia to form a larger sample size representing the whole of Malaysia for bias avoidance.
Single-use plastics waste, when not properly managed and discarded, poses a threat to both the environment and human health. In the next 30 years, the global plastics waste crisis will exacerbate if the current consumption pattern and their production continue. The plastics crisis is seen as an anthropocentric problem that requires the understanding of consumer consumption patterns in order to encourage its alleviation. Thus, this paper proposes a conceptual framework to examine the predictors for adopting single-use plastics reduction activities among young urban consumers in Malaysia. Rather than assuming the homogeneity of the consumer's single-use plastics reduction pattern, the current framework posits that different consumers are at different stages of behavioural readiness and adoption. It also explores the underlying factors and specific social referent groups at each stage using the integration of the Transtheoretical Model and Theory of Planned Behaviour. Consumer segmentation based on the theoretical integration could be used to create a more targeted behavioural change efforts that align with the characteristics and drivers of each stage. It is hoped that the present research can help to support efforts in reducing single-use plastics as outlined in the Malaysia's Roadmap towards Zero Single-Use Plastics 2018-2030 policy.
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