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Offshore business process outsourcing (BPO) has been prevalent for two decades, but there are many failures. Although some literature analyzes the reason of failures from process viewpoint, there is still not a clear understanding about what are well-defined processes and their effects on BPO vendor's success are still undisclosed. In this paper, we give a definition of well-defined processes and some criteria to measure them, which fills the gap of absence of a clear definition of well-defined processes. In addition, we propose an integrated framework from production cost economics (PCE), relational exchange theory (RET) and transaction cost economies (TCE) perspectives, through which we talk about how well-defined processes affect BPO vendor's success. Well-defined processes affect BPO vendor's success through facilitating internal productivity, strengthening external relationship and improving contract enforcement.

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