Consum€rs oriented qualily in dental healrh s€rvices has b€come more imporlant in the eE of free competition. Perceived quality by the community has been clos€ly related with th€ir previous exp€rience level of $tisfaction on lhe quality of the services thcy rcceived. Th€ infonnation on the p€r€rived quality of dental s€rvices in Indon€sia has been scarce. On€ of lhe rcasons is lack of stardardized method in m€asuring the consumer's p€rspective on d€nlal quaiity. Using the Seruice Quality (S€nqual) mod€l cross-s€ctionally, this study is to investigate differences in palt€rns on p€rc€ived qualily of dilTerenr sroups of Puskesmas (gov€mment own€d) and Syahid clinic (private owner) consumers. The analysis of Servqoal Ksrtesius diagram was cani€d out lo ossess lhe quality of servic€. bas€d on various criteria nan€ly Dimensions of Physical Tangibles, Reliability, Responsiveness, Assuranc€, and Empalhy. R€sulh showed differ€nces in quality p€rception likely due lo difler€nces in levelofeducalion and income.llwal concluded thal the S€vqual model has b€€n adequal€ly praclical lor ass€ssing quality d€nral services bas€i on lev€l of consum€r's satisfaction and desree of importanc€ as measured from lhe consumer's p€rsp€ctive. Ev€ntually, the .€sults of Servqual measurcm€nls can b€ used as guidanc€ for qualiry improvements of dental s€rvices, based different chamcteristics of consumers.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.