PURPOSES :This study is to suggest the improvement for bus rapid transit system in Seoul
METHODS :The maintenance cost for bus lane damages and plastic deformations are increased by bus passing speed, heavy bus weight, and climate change (localized torrential downpour, subtropical climate) and the accident risk has been increased.
RESULTS :Recent analysis of pavement damage indicates that bus lane damage caused by heavy weight is overwhelming and it is urgent to prepare countermeasures.
CONCLUSIONS :Pavement data of bus rapid transit system, bus transit numbers and pavement damage elements were analyzed. By analyzing pavement maintenance, design and construction, the countermeasures for the improvement of bus lane pavement and effective maintenance were suggested.
Keywordsbus rapid transit system, road damage, pavement
The use of smartphones has grown rapidly over a short period of time, particularly for commuting news search, smart banking, and social networking services, and has had a significant impact on the pattern of contemporary life. Further, a wide range of applications are downloaded on to smartphones. This has also led a considerable number of complaints regarding these applications. In this study, we focus on the levels of dissatisfaction that users experience with smartphone applications and their effects on consumer complaint behavior along with the moderating effects of the complaint handling process and attribution. The aim of this study is to verify whether the following hypothesis-2 (low/high dissatisfaction level of smartphone applications)×2 (poor/excellent complaint handling process)×2 (internal/external consumer attribution)-is in accordance with the betweengroup design to build a factorial design experiment. The results of this study are as follows. First, the consumer's tendency to complain significantly influenced their dissatisfaction level. Second, consumer complaint behavior is modulated by the complaint handling process. Third, the external-attribution tendency of consumers was found to lead to more dissatisfaction than the tendency for internal attribution.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.