Empathy is an important prerequisite for prosocial behaviour (PB). However, different concepts and methodological tools have been used in research on the relationship between empathy and PB, leading to ambiguous results. This study used a meta‐analysis to explore this relationship and to identify the moderating variables. After a literature search, 62 studies and 146 samples with 71,310 participants were included. Our random effects model revealed a positive correlation of PB with both cognitive empathy (r = .32) and affective empathy (r = .30). In addition, the relationship between empathy and PB is moderated by culture, publication type, education level, and empathy measures. Our conclusion is that there is a significant correlation between empathy and PB that is influenced by sample characteristics and methodological factors.
Emotional labour strategies have a significant impact on job burnout. However, current research results are controversial and unclear. A meta‐analysis was conducted to explore the relationship between emotional labour strategies (surface acting and deep acting) and job burnout. A total of 84 empirical studies that included 28,242 participants were selected. The meta‐analysis of the relationships between job burnout and surface acting and deep acting included 84 and 75 independent samples respectively. The results show that surface acting had a positive association (r = 0.25) with job burnout, whereas deep acting (r = −0.27) had a negative association with job burnout. Occupational types and measures of emotional labour strategies moderated the relationship between emotional labour strategies and job burnout, but this relationship was not moderated by measures of job burnout.
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