Learner centred design (LCD) focuses on creating an e-learning system that can fulfil individual needs through personalization, nevertheless there are still many technical challenges. Besides, losing balanced focus on both of the learners and the instructors does not help to create a successful e-learning system. User-centred design helps to improve the usability of a system as it integrates requirements and user interface designs based on users' needs. The findings of this research prove that even the users are provided with the same LMS, not everyone has the same perceptions or tolerance levels of the seven design factors that may cause frustrations to the users, and not everyone has the same satisfaction level of navigation experience and interface design. It is important for the LMS developers to understand that the variations between roles, genders, experiences and ages exist and should not be ignored when designing the system.
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