Operational effectiveness is measured by the application availability to end-users and the extent of convenient usage of the application to perform their business functions. This paper demonstrates how varying project transition process can affect the operational effectiveness. This explanatory case study uses various projects in a South Australian government agency as the candidates for evaluation. With various applications that existed in the production environment, the end-users had varying levels of satisfaction. This research analyses factors influencing the operational efficiency the projects in transition from project delivery into operations. The evidence clearly demonstrates criticality of the transition process of applications from project delivery phase to operations phase. The research analyses the findings specific to government agencies and presents recommendations. These findings can be useful to public sector agencies for improving availability of IT applications in operations.
This research explores the challenges in management and the root cause for complex application portfolios in the public sector. It takes Australian public sector organisations with the case of South Australia Police (SAPOL) for evaluation it being one of the significant and mission critical state government agencies. The exploratory research surfaces some of the key challenges using interview as primary data collection source, along with archive records, documentation, and direct observation as secondary sources. This paper reports on the information analysed surfacing eight key issues. It highlights that the organic growth of the technology portfolios, with mission criticality has resulted in many quick fixes which are not aligned with long term enterprise architectural stability. Integration of different mismatched technologies, along with the pressure from the business to always keep the lights on, does not provide the opportunity for the portfolios to be rationalised in an ongoing way. Other issues and the areas for further study are explored at the end.
This research explores critical aspects of procurement of ICT cloud services for South Australian public sector organisations with the case of South Australia Police (SAPOL) for evaluation. SAPOL as one of the state government agencies at the time is initiating this transition to the cloud environment. This exploratory research takes place when this public sector agency is doing its due diligence to ensure a successful implementation. In this study the researcher started off with surfacing the challenges in this journey for a public sector organisation before the actual journey commenced. SAPOL being a public sector organisation operates differently from private enterprises and has certain constraints and limitations that pose additional challenges for the organisation to transition towards the cloud. Interview with the CIO of the organisation responsible for the cloud migration initiative was organised. After detailed literature review, an interview questionnaire was prepared in accordance with the subject of interest. The information gathered in the interviews was recorded for detailed analysis. This paper contains a detailed report on the information analysed highlighting fourteen important challenges faced by the organisation in this cloud migration journey.
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