If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this research is to investigate the factors affecting the adoption of the e-learning system (ELS) in mandatory and voluntary settings, through an extension of the technology acceptance model (TAM). Design/methodology/approach -Regression analysis was used to observe the associations of proposed constructs. Findings -The results of the study confirm the original TAM findings. In mandatory settings, students would only intend to use the ELS. Computer self-efficacy demonstrated significant influence on perceived ease of use. Effects of course attributes on perceived usefulness were negatively significant. Effects of content quality on perceived usefulness were significant. This study found that the effects of subjective norm significantly influenced perceived usefulness in both settings. Also, perceived network externality exerts a significant direct effect on usage intentions, perceived usefulness, and perceived ease of use. This research implied that, first of all, mandatory usage is necessary for overall adoption of the ELS. The ELS should be developed to target changes in perceived usefulness, perceived ease of use, and perceived network externality. Practical alternatives included enhancing content quality, developing a simple and easy-to-use system, and enhancing students' computer self-efficacy. Secondly, perceived network externality was important in ELS adoption. That is, promotion of the system should emphasise the popularity of the system and future ELS products and services in order to create bandwagon effects. Originality/value -These findings suggested an extended model of TAM for the ELS. This research advances theory and contributes to the foundation for future research aimed at improving our understanding of students' adoption behaviour of the e-learning system.

PurposeThe purpose of this paper is to evaluate information and communications technology (ICT) adoption and its impact on business changes and performance.Design/methodology/approachThis paper provides a model interconnecting ICT adoption, ICT‐enabled business process re‐engineering (BPR), and performance in terms of external and internal organizational motivations with a balanced scorecard approach. The framework is tested using survey data from a sample of 377 chief information officers and senior information system managers.FindingsThe results indicate that environment capacity fit and a dynamic environment positively affect technology adoption, which in turn directly triggers business processes changes, organizational learning and growth, while indirectly affecting improvement of customer satisfaction and financial performance.Research limitations/implicationsThis study is limited by its sample size due to the complexity of the questionnaire.Originality/valueThis paper provides empirical evidence to examine how intra‐ and extra‐organizational factors influence ICP adoption, how ICT shapes BPR, and business performance from a dynamic resources‐based view. These findings will be valuable in understanding various motivations of ICT adoption, and predicting outcome of business performance stemming from ICT‐enabled BPR.

How to effectively communicate sustainable development has been a great challenge for businesses. This study identifies three dimensions of stakeholder‐centric perceived sustainability (strength, magnitude, and mobilizability) and presents a framework to recast sustainable communication metrics. The results demonstrate that the strength and mobilizability increase perceived value, leading to an enhancement of brand resonance and purchase intention. The magnitude negatively influences perceived value. This study contributes to the literature by proposing a framework to conceptualize the three dimensions of perceived sustainability and by evaluating outcomes of sustainable communication. The research advances our understanding by showing consumers' psychological path in assessing firms' sustainable communication. The findings also support gender differences. Finally, this paper offers practical suggestions to formulate sustainable communication strategies.

This study proposes a measurement to evaluate corporate sustainability marketing communications on social media implemented by Fortune 500 enterprises. The results reveal significant differences between sustainability marketing communications in blogs and on Facebook. This study makes theoretical contributions by proposing a customer‐centric SMC framework that integrates sustainability issues, stimulation of sustainable mindsets and encouragement of sustainable consumption. It also demonstrates how corporate sustainability marketing communications differ on different social media. In addition, practical suggestions are provided. Copyright © 2016 John Wiley & Sons, Ltd and ERP Environment

New and advanced technologies enable firms to collect, use, disseminate, disclose, and sell Internet users’ personal information. This has raised privacy concerns. Self‐regulation is preferred by governments and industry. Unfortunately, the Internet is not well suited for a successful self‐regulation regime. Legislation is necessary to ensure the industry’s consistent and persistent commitment to fair information practices and compliance with them. This paper attempts to assist policy making by evaluating policy proposals, analysing conflicts, and identifying the best ways to deal with online privacy controversies in the light of social conditions and Internet characteristics.