У статті розглянуто етапи розвитку інформаційних технологій в сфері надання послуг виконавчими органами влади. Проаналізовано основні фактори впливу на ефективність функціонування інформаційної системи державних публічних послуг. Здійснено характеристику основних етапів впровадження електронного урядування в Україні як ключового процесу в напрямку цифровізації адміністративних послуг, які надаються фізичним та юридичним особам представниками органів виконавчої влади. ОкресленоThe article considers the stages of development of information technologies in the field of providing services by executive authorities. The main factors influencing the efficiency of the information system of state public services are analyzed. The main stages of implementation of e-government in Ukraine as a key process in the direction of digitalization of administrative services provided to individuals and legal entities by representatives of executive authorities are described. The main problems that arise when using electronic public services by individuals and legal entities are outlined. Characteristic differences of work of the electronic state services belonging to various executive bodies are reflected. The list and features of electronic administrative services provided with the use of a single portal of public services "Diya" are considered. The influence of the main factors that characterize the efficiency of e-government and, accordingly, the level of provision of e-public services has been studied. The main approaches to improving the system of public e-public services by introducing a single portal of public services "Diya", which combines the functions of portals of various executive bodies and in addition to providing direct administrative services in electronic form, provides advice and the ability to pay a certain list services immediately in the relationship. Improving the system of providing public public services in electronic form allows Ukrainians to quickly obtain information from state registers, get acquainted with the procedure for obtaining administrative services and the list of required documents, deadlines for each type of service and their cost. The analysis of the structure of the state information system of public services in electronic form is carried out. In particular, emphasis was placed on the need to implement modern software for effective communication between various executive bodies and administrative service centers, training of public authorities, analysis of errors from the implementation of e-government in Ukraine and learning from other countries. Ключові слова: публічні послуги; адміністративні послуги; електронні послуги; портал державних послуг; електронне урядування; інформаційні технології; державна інформаційна система.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.