Abstract. Supply chain quality management (SCQM) in service-oriented manufacturing industries is needed in delivering value to customers in all process of supply chain management based on total quality management(TQM).In the paper, we identify the latest themes through reviewing prior quality management and supply chain management(SCM) literature. In particular, we find manufacturing firms transform from providing products towards providing services, which means they need to go through fundamental changes especially in supply chains. We use a case study of Heilan Home to illustrate the SCQM themes and their ways in industrial practice. Based on our research, the case study, the experience of working with this firm, we propose a SCQM performance evaluation framework, as well as four strategies for other industries to improve customer satisfaction and added value. In this way can promote the transformation and upgrading of the manufacturing industry in the perspective of quality.
This paper mainly replies to the discussion by Li et al (2009) on the calculation of the detachment depths in the Kuqa Depression. We think that viscous material fl owing into or out of the cross section can affect the validity of the calculation method, yet the number of detachment levels does not bring any drawbacks to the calculation. In the Kuqa Depression, the salt fl ow infl uenced the structural deformation to some extent, and affected slightly the accuracy of the calculated depths of the true detachment levels. However, it does not mean that the calculation method loses effectiveness in the study area. Therefore, the calculation results are still relatively believable.
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